CAROLINA GOMEZ
financial banker
Galloway,Ohio
Summary
Experienced Teller bringing extensive financial and customer service knowledge from fast-paced bank settings. Offers professional attitude paired with stellar mathematical skills. Consistently recognized for "service with a smile" mentality. Energetic Bank teller, with top-notch relationship-building, sales and money-handling abilities. Multitasks smoothly to handle customer and bank staff needs. Reliable in maintaining accurate drawer and preventing fraudulent transactions.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Teller
PNC Bank
07.2023 - Current
- A bank teller handles the day-to-day financial transactions for customers
- They may include money transfers, money orders, deposits, and withdrawals, and checking transactions
- Helpful, and accurate
- Assisting customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies, and answering questions.
Cashier
Lindsay Honda Automobile
10.2022 - 07.2023
- Opening duties getting the service office ready for a busy day, helping to answer all incoming phones calls, and transferred to the correct department
- Balance for the bank deposit
- Balance the services department to ensure that all invoices are close and all invoice are paid, Helps prepare paperwork for scanning to input into the computer runs the mail, balances all drawl.
Digital Support Specialist
Morgan Stanley
11.2019 - 07.2021
- Answering Inbound calls, helping clients to reset online passwords and username, assisting customers to online account enrollment, providing customers with open and closing stock market, providing account balances and transactions history, and daily account balance.
Core Customer Service Representative
PNC Bank
07.2017 - 08.2019
- Used available resources efficiently to assess the customer's issue and recommend valid solutions
- Escalated unresolved issues to the appropriate Program Manager or supervisor
- Recorded details of each customer interaction and any actions taken
- Followed up on any customer issues requiring additional research.
Fraud Specialist
JPMorgan Chase & Co
08.2016 - 07.2017
- Retained valued customers and minimized credit losses resulting from Fraud
- Reduced losses on credit card fraud cases by thoroughly reviewing account and transaction details for recovery opportunities
- Experience in a high-volume, target-driven environment, utilized excellent communication, problem-solving and decision-making skills to provide resolution to customers who have reported fraudulent activity.
Core Customer Service Representative
PNC Bank
11.2015 - 08.2016
- Used available resources efficiently to assess the customer's issue and recommend valid solutions
- Escalated unresolved issues to the appropriate Program Manager or supervisor
- Recorded details of each customer interaction and any actions taken
- Followed up on any customer issues requiring additional research.
Personal Banker
PNC Bank
02.2014 - 06.2015
- Used available resources efficiently to assess the customer's issue and recommend valid solutions
- Escalated unresolved issues to the appropriate Program Manager or supervisor
- Recorded details of each customer interaction and any actions taken
- Followed up on any customer issues requiring additional research
- Replied to inquiries via telephone, e-mail and live chat
- Open and close checking and saving accounts, loans of any type.
Education
Bachelors in criminal justice in process -
Franklin University
Columbus, OHSkills
- Call Center
- Bilingual
- CSR
- Customer Care
- Customer Service
- Banking
- Fraud
- DDA Collection and recovery charged Off Account
- Mortgage Collection
Certificates And Licenses
- Public Notary
- Office and communication
Certification
Notary
Languages
Spanish
Native or Bilingual
Timeline
Teller
PNC Bank
07.2023 - Current
Cashier
Lindsay Honda Automobile
10.2022 - 07.2023
Digital Support Specialist
Morgan Stanley
11.2019 - 07.2021
Core Customer Service Representative
PNC Bank
07.2017 - 08.2019
Fraud Specialist
JPMorgan Chase & Co
08.2016 - 07.2017
Core Customer Service Representative
PNC Bank
11.2015 - 08.2016
Personal Banker
PNC Bank
02.2014 - 06.2015
Bachelors in criminal justice in process -
Franklin University
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