Carolina Gonzales
Manhattan,NY
Summary
Reliable and energetic professional with a background in customer service, hospitality, and team-based environments. Skilled in fast-paced problem solving, multitasking, and building strong client relationships. Known for a hands-on approach, strong communication, and a commitment to creating positive experiences. Adaptable, quick to learn new systems, and passionate about helping others — with growing interest in healthcare and e-commerce fields. Ready to bring a service-driven mindset and strong work ethic to a new, growth-oriented role.
Overview
3
3
years of professional experience
Work History
Cocktail Server
Noma Social
New Rochelle, NY
01.2025 - Current
- Memorized seasonal drink menus and recommended options based on guest preferences.
- Built regular clientele by delivering exceptional and personable service.
- Worked closely with bartenders and kitchen staff to ensure timely delivery of orders.
- Maintained cleanliness and organization of assigned sections and service stations.
- De-escalated guest complaints and resolved issues calmly and professionally.
- Balanced multiple tables and orders without compromising quality of service.
Front Desk Receptionist
LA Fitness
New Rochelle, NY
10.2024 - 05.2025
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Completed all tasks in compliance with company policies and procedures.
Bartender
Dave and Buster
Pelham, NY
12.2023 - 01.2025
- Provided exceptional customer service in a fast-paced, high-volume environment, serving drinks and food to guests with accuracy and speed.
- Maintained a clean, organized, and fully stocked bar while adhering to safety and sanitation standards.
- Mixed and served cocktails and beverages according to company recipes and customer preferences.
- Handled cash, credit card transactions, and tabs efficiently using POS systems.
- Resolved customer concerns quickly and professionally to ensure positive guest experiences.
- Worked closely with servers, kitchen staff, and management to coordinate large parties, special events, and daily operations.
- Demonstrated multitasking skills by managing bar orders, customer interactions, and cleaning duties simultaneously.
Hostess
The Capital Grille
Manhattan , NY
05.2022 - 07.2024
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Monitored seating area and checked restrooms regularly to keep spotless.
Education
A. Philip Randolph Campus High School
New York06.2021
Skills
- Customer Service Excellence
- Conflict Resolution
- Multitasking in High-Pressure Environments
- Strong Communication
- Time Management
- Team Collaboration
- Attention to Detail
- Adaptability/Flexibility
- Bilingual (Fluent in Spanish)
Timeline
Cocktail Server
Noma Social
01.2025 - Current
Front Desk Receptionist
LA Fitness
10.2024 - 05.2025
Bartender
Dave and Buster
12.2023 - 01.2025
Hostess
The Capital Grille
05.2022 - 07.2024
A. Philip Randolph Campus High School