Carolina Gonzalez
Miami,FL
Overview
9
9
years of professional experience
Work History
Benefits Implementation Manager
Rippling
07.2025 - Current
- Develop and maintain benefit project timelines to ensure alignment with client expectations and deliverables.
- Facilitate training sessions for end users, improving system adoption rates and user proficiency.
- Analyze project performance data to identify areas of improvement, enhancing efficiency in implementation processes.
- Present project updates to senior leadership, highlighting successes and addressing challenges with proposed solutions, ensuring ongoing support for the implementation team's efforts.
- Manage and set up a complex book of business with various funding methods and structures.
- Prepare materials for client meetings. Including but not limited to agendas, reports, calendars, custom reports, etc.
- Develop employee communications for renewal changes, enrollment procedures, miscellaneous benefit changes and/or clarifications.
Client Experience Manager
Sequoia Consulting Group
11.2022 - 06.2025
- Act as the main point of contact for over 30 clients for all Health & Welfare to improve brand awareness/visibility in the market.
- Manage client & product processes and re-designs to ensure alignment by all client & product teams, leaders, product owners, and constituents
- Identify, escalate, document & drive resolution of project risks when needed to ensure program delivery.
- Assist in meeting operational, financial, and client goals expected by the program
- Manage the project requirements and scope, effectively controlling all aspects of the project throughout the benefits renewal lifecycle.
- Conduct data and cost analysis for requests submitted by insurance carriers or clients; prepared summary reports of job analysis, compensation analysis, and budget impact information as needed.
- Create client-facing compensation-related communications including plan documents, statements, and policies.
- Identify opportunities for upselling, cross-selling, and expanding services within existing client accounts; support new business development efforts as needed.
- Contribute to uncovering and resolving data discrepancies and inaccuracies within the benefits administration system and carrier database.
- Update the Human Resources Information System (HRIS) database, maintain data accuracy, and assist with system changes.
- Coordinate implementation of people-related services, policies, and programs through departmental staff.
- Manage client onboarding, ensuring seamless transitions from sales to implementation phase.
- Facilitate meetings with internal partners to provide updates and track the client service cycle year-round.
Benefits Service Specialist II
ADP
05.2019 - 11.2022
- Developed and analyzed models to support employee benefit plan rollout successfully and efficiently.
- Guided employees and managers on leave policies and procedures, resolving inquiries and issues promptly and professionally.
- Implemented benefits to plan participants in easy-to-understand terms to educate each on available options.
- Proactively managed employee relations issues, fostering a positive work culture and reducing workplace conflicts.
- Served as the primary point of contact for TotalSource clients and internal service regarding processing, guidance, and governance of all TotalSource Health and Welfare plan administration services and benefit programs.
- Facilitated workshops to enhance employee skills and knowledge, improving job performance and employee satisfaction.
- Trained team members and offshore teams in policies and procedures and offered insight into the best ways to manage job tasks and duties.
- Assisted with internal and external audits to confirm compliance with applicable labor laws and regulations.
- Resolved complex issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Presented reports highlighted proposed changes regarding offshore team performance and efficiency enhancement.
- Conducted presentations on research findings for clients or at research meetings.
- Provided regular updates and strategies to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Maximized team knowledge and productivity by training, monitoring, and directing employees in applying best practices and regulatory protocols.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity and internal systems.
- Provided guidance, advice, and training to improve business understanding of ACA, COBRA, HIPAA, Section 125, and other regulatory requirements.
Marketing Coordinator
Assurant
10.2018 - 05.2019
- Boosted brand awareness with target customer demographics with social, print, and email campaigns.
- Answered general marketing department inquiries by email, phone, and mail.
- Coordinated meetings between project members and clients to develop ideas, discuss progress and set goals.
- Managed team calendars and scheduled events for multiple staff members.
- Assembled and coordinated marketing materials preparation, printing, binding, shipping and delivery.
Associate Accountant
12.2016 - 10.2018
- Assisted with the preparation of monthly financial statements.
- Submitted weekly cash flow report that showed inflows, outflows, and projections to the controller.
- Reconciled month-end totals for timely and accurate reporting of financial information.
- Reviewed financial documents to verify accounting data and mathematical accuracy.
Education
Master of Science - Human Resources Management
Florida International University
Miami, FL08.2023
Bachelor of Arts - Business Administration
Florida International University
Miami, FL07.2018
Skills
- Project Management
- Problem Solving
- Learning and Development
- Attention to Detail
- Strong written and verbal communication
- Proficient in Microsoft Office and Spanish
- Work Planning
- HR & Benefits Program Design
- Performance Improvement
- HRIS & Benefit Administration
Timeline
Benefits Implementation Manager
Rippling
07.2025 - Current
Client Experience Manager
Sequoia Consulting Group
11.2022 - 06.2025
Benefits Service Specialist II
ADP
05.2019 - 11.2022
Marketing Coordinator
Assurant
10.2018 - 05.2019
Associate Accountant
12.2016 - 10.2018
Bachelor of Arts - Business Administration
Florida International University
Master of Science - Human Resources Management
Florida International University