Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Carolina Goodson

Adger,AL

Summary

Exclusive Agent with extensive experience in managing and expanding client portfolios. Expertise in developing customized insurance solutions and fostering strong client relationships. Proven track record of enhancing client loyalty and driving profitability through effective risk management strategies. Consistently meets and exceeds sales targets while expanding market share and promoting innovative initiatives.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Exclusive Agent

Allstate P&C
Bessemer, AL
10.2023 - Current
  • Monitored progress towards achieving goals set out in business plans for exclusive agent activities.
  • Developed relationships with customers, providing them with information about the range of services offered by exclusive agents.
  • Communicated effectively with customers regarding their closing status.
  • Managed a high volume of files on a daily basis.

Customer Service Representative/PAL/Blended Sales

Progressive Casulty Insurance
Remote, AL
06.2022 - 10.2023
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Answered customer inquiries via phone, email, and chat.

Education

Business Management

University of West Alabama
Livingston, AL

Skills

  • Customer service
  • Goal-oriented mindset
  • Contract negotiations
  • Sales closing
  • Effective communication
  • Conflict resolution

Certification

  • Insurance Producer License (Active)

Timeline

Exclusive Agent

Allstate P&C
10.2023 - Current

Customer Service Representative/PAL/Blended Sales

Progressive Casulty Insurance
06.2022 - 10.2023

Business Management

University of West Alabama

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