Carolina Guerrero

Customer Service:

• Treats all Customers, Associates, and other leaders with respect.
  
• Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs.

Personal and Store Brand:

• Represents and supports the Company brand at all times.
• Maintains a professional appearance, in accordance with Company Dress Code.
• Ensures all Associates adhere to the Company Dress Code at all times.
• Keeps all areas of the Store clean, well-maintained, and merchandised to standard.
• Responsible for daily trash removal.
  Inspects restrooms hourly to ensure that cleanliness standards are met.

General Merchandising:

• Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice.
• Processes all merchandise with a sense of urgency.
• Responsible for receipt of all non-merchandise inbound deliveries (i.e. signs, supplies, special deliveries, etc.).
• Helps deliver and place merchandise on sales floor when all merchandise is processed.
• Responsible for ensuring any back-stock is secured and processed to Company policy.
• Responsible for merchandising of department including the back stock.
• Responsible for the reduction of loss due to damage.
  Ensures compliance to the monthly presentation guidelines in assigned area.
• Responsible for floor moves and signing including promotional signing as needed.
• Responsible for re-wraps as needed.

Loss Prevention:

• Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor,
• Customer and Associate engagement and heightened Loss Prevention awareness.
  

Fitting Rooms:

• Responsible for the maintenance and cleanliness of the Fitting Rooms.
• Ensures all Fitting Room garment tags are audited and accounted for to Company policy.
• Ensures go-back compliance throughout the day. All merchandise returned to the sales floor must be ticketed, scanned, nubbed and security tagged as needed.
  
  

Administrative Duties as Assigned by Store Manager:

• Ensures Cash pulls and bank deposits are conducted to Company policy.
• Responsible for Front End control when needed.
• Understands and adheres to the policies and procedures that refer to refund approval, Associate purchase approval, securing tills and cash in safe, register Paid Outs/Ins, void approval, register media and break schedules.
• Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission and Payroll reporting as needed.
  Other duties as assigned by Store Manager.

• Monitored entrances/exits as well as sales floor for potential theft by identifying suspicious behavior.
• Gathered theft indicators and used internal or external intelligence to impact shortage trends.
• Adhered to Company policy for external theft response.
• Executed all Company Best Practices and maximized productivity by minimizing steps and touches while working.
• Worked in partnership with the Store Manager (SM), Area Loss Prevention Manager (ALPM) and Ross Investigative & Safety Center (RISC) to mitigate external theft in Stores by providing service to customers demonstrating the intent to cause loss and coordinating with law enforcement to resolve external theft incidents and trespass known theft subjects from Stores.
• Provided great Customer service by prominently greeting Customers, making eye contact, smiling and answering questions in a friendly and courteous manner.
• Treated all Customers and Associates with respect.
• Demonstrated courtesy, friendliness, and professionalism at all times.
• Recognized Associates using Company recognition programs.
• Regular involvement with internal and external partners included conference calls, scheduled district meetings, educating Associates, providing recognition, etc.
• Other duties as assigned to support Loss Prevention initiatives.

• Planned, designed, and scheduled phases for large projects.
• Monitored project performance to identify areas of improvement and make adjustments.
• Coordinated with cross-functional teams to resolve project issues and mitigate risks.
• Achieved project deadlines by coordinating with vendors to manage performance.
• Handle day-to-day organization of print projects coming in through ordering websites such as Streamline and Veracore(Promail) including multiple vendor quotes and traffic coordination.
• Work with PSI program to organize print projects going into production.
• Coordinate jobs through PSI to ensure all monthly and fulfillment print jobs are produced in a timely manner.

• Primary responsibilities include shipping finished product to clients using courier services, freight services as well as UPS and FedEx, packaging and labeling product according to client specifications.
• Track down jobs on production floor to ensure all jobs go out in a timely manner.
• Communicate with outside vendors to ensure we send out and receive product pertaining to jobs currently in production.
• Receiving, verifying, and logging stock and other products pertaining to jobs in production.
• Prepping skids of product and supplying proper paperwork for shipping.
• Collect and provide costs, paperwork and samples for each job in order to turn in to accounting for invoicing.
• Communicate with Salespersons and CSR's on a daily basis to ensure each job is finished to client specifications, delivered on time and to the correct address.
• Assist in Bindery (Production) when extra hands are needed.
• Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
• Verified transactions, product orders and shipping dates and entered information into databases and reports.
• Maintained accurate computer records of materials weights, bill amounts, and identified variances.
• Conducted counts and audits of inventories to identify and resolve discrepancies in records.

• Prepared finished books for shipping by wrapping or packing books and stacking boxes on pallets.
• Checked all finished products to detect and correct uneven paper edges and dimensional errors.
• Inserted illustrated pages, extra sheets and collated sets into catalogs, periodicals, directories and other printed products.
• Used glue machines to glue endpapers, bindings, backings and signatures.
• Worked in hand bindery using a variety of methods to finish jobs including, among other things, shrink wrapping, boxing, folding by hand, hand stitching, and collating.
• Worked with others in a team environment to ensure jobs were finished in a timely manner.
• Worked alongside machine operators and assisted in feeding, catching, boxing, labeling and moving product from production floor and into shipping in order to keep work flowing through manufacturing areas.