Summer Fenstermaker
Roswell,GA
Summary
Experienced, customer-focused trainer adept at delivering exceptional guest experiences in retail environments. Strong organizational and time management skills ensure efficient operations. Approachable demeanor and extensive product knowledge contribute to a welcoming atmosphere.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Trainer-Performance Center
PGA Tour Superstore- Corporate Office
Roswell, GA
07.2022 - Current
- Conducted training sessions for companywide Studio fitters, club builders, and Golf Instructors.
- Collaborated in creating online educational content for off-site students.
- Developed testing tools to gauge trainees' competency in the course material.
- Collaborated with subject matter experts for accurate content delivery.
- Taught proper techniques of golf to both individuals and groups, focusing on grip, stance, posture, swing and follow-through.
- Ensured quality assurance standards were met throughout the golf club building process.
- Created and applied tactics to enhance customer satisfaction and loyalty.
- Stayed updated with industry trends through active participation in workshops, conferences, and online education classes.
Studio Club Fitting Specialist
PGA Tour Superstore
Roswell, GA
11.2019 - 07.2022
- Provide outstanding customer service by greeting and acknowledging every customer, aiding customers by listening to their needs and responding with applicable solutions found within our service offerings and merchandise selection.
- Execute a specialized fitting experience, providing a unique illustration of specialty golf club components that are available from key vendor partners.
- Asses each customers' needs by determining their level of play, and then find the most effective product for them.
- Educate customers on club and ball technology, club components, and related fitting techniques, so that purchase decisions can be made according to desired results and realistic performance expectations.
- Be an expert in the use of industry-leading club fitting technology including various launch monitor technologies as well as OEM-specific fitting technologies.
- Maintain a high level of product and industry knowledge.
- Assist with floor moves, implementing merchandising standards, display maintenance as directed.
Golf Instructor
Salt Lake City Golf Corp
Salt Lake City, UT
05.2005 - 10.2019
- Trained workers in procedures and policies for safe recreational activities.
- Educated athletes in rules, strategies, sportsmanship and performance principles.
- Adjusted coaching techniques to meet athlete needs and address strengths and weaknesses.
- Guided athletes with encouragement, motivation and nutritional advice to support athletic performance and overall well-being.
- Developed exercise regimens targeting individual athlete needs.
- Promoted facility events and offered information to clarify pricing and requirements.
- Scheduled and coordinated events and activities.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Bachelor of Science - Sports Medicine
Brigham Young University
Provo, UT04.2002
Skills
- Communication
- People skills
- Critical thinking
- Relationship building
- Work ethic
- Flexible
- Troubleshooting
- Working collaboratively
Certification
- Callaway Advanced Master Fitter
- LPGA Class A
- Superstore Studio Master Fitter
- Trackman University Certified
- SAM PuttLab Level 3 Certified
- Mitchell Certified Club Builder
- GolfForever Certified Instructor
Accomplishments
- Studio Fitter of the Year, PGA Tour Superstore - 2021
- #1 in Studio sales company wide, PGA Tour Superstore -2021
Timeline
Trainer-Performance Center
PGA Tour Superstore- Corporate Office
07.2022 - Current
Studio Club Fitting Specialist
PGA Tour Superstore
11.2019 - 07.2022
Golf Instructor
Salt Lake City Golf Corp
05.2005 - 10.2019
Bachelor of Science - Sports Medicine
Brigham Young University
- Callaway Advanced Master Fitter
- LPGA Class A
- Superstore Studio Master Fitter
- Trackman University Certified
- SAM PuttLab Level 3 Certified
- Mitchell Certified Club Builder
- GolfForever Certified Instructor
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