Carolina Guerrero
Minneola,FL
Summary
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
Orlando Health Physician Associates
12.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and lunch meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Handled assignments independently with good judgement and critical thinking skills.
Front Office Manager
Sterling Medical Group
01.2020 - 12.2022
- Created weekly schedules for front office staff members to ensure appropriate coverage during weekends
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
- Analyzed performance metrics to identify areas of improvement in front office operations, implementing changes for better efficiency.
- Implemented cross-training program, enhancing team flexibility and coverage during peak periods.
Coordinator
TJX Companies, Marshalls
06.2015 - 11.2021
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Improved project outcomes with meticulous attention to detail in planning phases, ensuring all requirements were met ahead of deadlines.
- Developed comprehensive training materials for new staff, leading to quicker onboarding and higher initial productivity levels.
Front Desk Receptionist
Heart and Vascular Clinic of Clermont
03.2018 - 06.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Education
Bachelor of Science - Allied Health Management
Florida Technical College
Orlando, FL05.2021
Skills
- Customer Service
- Time Management
- Listening Skills
- Administrative Support
- Initiative-taking
- Telephone Etiquette
Timeline
Front Desk Receptionist
Orlando Health Physician Associates
12.2022 - Current
Front Office Manager
Sterling Medical Group
01.2020 - 12.2022
Front Desk Receptionist
Heart and Vascular Clinic of Clermont
03.2018 - 06.2019
Coordinator
TJX Companies, Marshalls
06.2015 - 11.2021
Bachelor of Science - Allied Health Management
Florida Technical College
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