Kristy Garcia
Orlando,FL
Summary
Patient Intake Specialist with expertise in patient registration, insurance verification, and appointment scheduling. Demonstrated ability to enhance intake procedures, resulting in improved efficiency and patient satisfaction. Proficient in medical software for precise data entry and record management. Strong communicator with a proven track record of effective interactions with patients and healthcare providers.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Front Office Assistant
Orlando Health Physician Associates
Orlando, FL
09.2025 - Current
- Streamlined patient scheduling and appointment coordination for medical staff.
- Processed payments from customers using various methods including cash and credit cards.
- Assisted with patient check-in and verification for seamless service delivery.
- Managed organized office calendar to enhance efficiency in scheduling.
- Handled incoming phone inquiries, directing them accordingly to departments.
- Maintained comprehensive patient records through electronic health record systems.
- Verified insurance coverage details to facilitate accurate billing.
- Facilitated effective communication between patients and healthcare professionals.
Patient Intake Specialist
Orlando Orthopedic Center
Orlando, FL
07.2025 - 09.2025
- Executed daily duties with precision and efficiency.
- Contributed innovative solutions to improve team performance and results.
- Collaborated effectively with diverse coworkers to achieve goals and resolve product-related issues.
- Prioritized tasks to efficiently meet service objectives.
Referral Coordinator
In Health Alliance
ORLANDO, FL
05.2024 - 03.2025
- Streamlined referral processes to enhance efficiency and improve patient experience.
- Coordinated patient referrals between healthcare providers and specialists.
- Managed appointment scheduling for patients across multiple departments.
- Maintained accurate records of patient referrals in electronic health systems.
- Educated patients on insurance requirements and referral protocols.
- Communicated effectively with patients regarding referral processes and instructions.
- Collaborated with insurance representatives to verify coverage for referrals.
- Assisted healthcare teams in tracking referral status and follow-up actions.
HR Assistant
AdelCare Inc.
Orlando, FL
04.2022 - 12.2023
- Hiring process for applicants interested in becoming caregivers, making sure that certificates and licenses are compliant with APD rules and regulations.
- Training in APD applications such as iConnect and Axis Care with schedules and times.
- Auditing of caregivers notes, making sure that services that clients receive such as RESP, Personal Support, etc. are correct and completed with services rendered.
Administrative Assistant
AdelCare II, Inc
Orlando, FL
07.2022 - 04.2023
- Assist Director in hiring process, AHCA and APD background checks, certifications up to date.
- Assist in training for new hires.
- Time management, computer proficiency, attention to detail, communication, organization, adaptability, problem-solving, customer service, multi-tasking, and confidentiality.
District Information Clerk
Orange County School District
Orlando, FL
02.2022 - 05.2022
- District Information Office
- Frontline of all customers and employees that entered the District Office.
- Transfer calls
- Raptor ID verification
Executive Secretary to Director of Transportation
Osceola County School District
Kissimmee, FL
03.2019 - 04.2021
- Serve as office manager to ensure smooth office operations.
- Arrange/schedule appointments; maintain director's calendar.
- All Administrative responsibilities such as drafting memos, summary of conferences, warnings and reports.
- Used computer applications such as Excel, AS400, Word, Powerpoint, PAWS Management.
- Timekeeping. Keep accurate time for payroll preparation and input payroll in terminal.
- Family Medical Leave and Workers Compensation process.
Administrative Secretary to Director of Transportation
Brevard Public Schools
Cocoa, FL
01.2015 - 12.2019
- Serve as office manager to ensure smooth office operations.
- The use computer applications such as Excel, AS400, Word, Powerpoint, PAWS Management.
- Keep accurate time for payroll preparation and input payroll in terminal; bank reconciliations and all travel request for the department.
Patient Services Administrative
Boston Children's Hospital
Boston, MA
01.2013 - 12.2015
- Maintained daily schedule for clinical, academic and administrative tasks for 7 Attending Physicians and 16 Residents.
- Verified, and updated insurance and patient information; scheduling of outpatient ancillary procedures and testing for families; coordination of clinic and surgery schedules for the providers to ensure there are no conflicts; coordination of surgery schedule with internal and external operating rooms and Surgery Centers.
- Submission of surgical clearances for patient scheduling into the OR; submission of all information to the pre-certification team to ensure the insurance will cover the surgical costs.
- Acted as the family's liaison between the surgical locations and provider staff to ensure all education authorizations and post op appointments are handled and scheduled appropriately.
- Request of medical records.
Education
Diploma - Medical Billing And Coding
Florida Technical College
Orlando, FL09-2025
MBA - Theology
Divinity Chaplain University
Orlando, FL04-2024
Bachelor's - Theology
Theological and Missionary Institute
Boston, MA06.2014
Skills
- Epic and ECW proficiency
- Insurance verification and billing
- HIPAA compliance knowledge
- Medical scheduling coordination
- Management skills
- Medical terminology expertise
- Patient care services
- Insurance sales strategies
- Data entry accuracy
- ICD-10 coding proficiency
- Workers' compensation management
- Payroll processing
- Medical records management
- Proofreading and editing
- Interpretation and translation
- Office management
- Clerical support
- Customer service excellence
- Referral coordination strategies
- Appointment scheduling efficiency
Languages
- English, Fluent
- Spanish, Fluent
Certification
National Certified Insurance and Coding Specialist
September 2025
Timeline
Front Office Assistant
Orlando Health Physician Associates
09.2025 - Current
Patient Intake Specialist
Orlando Orthopedic Center
07.2025 - 09.2025
Referral Coordinator
In Health Alliance
05.2024 - 03.2025
Administrative Assistant
AdelCare II, Inc
07.2022 - 04.2023
HR Assistant
AdelCare Inc.
04.2022 - 12.2023
District Information Clerk
Orange County School District
02.2022 - 05.2022
Executive Secretary to Director of Transportation
Osceola County School District
03.2019 - 04.2021
Administrative Secretary to Director of Transportation
Brevard Public Schools
01.2015 - 12.2019
Patient Services Administrative
Boston Children's Hospital
01.2013 - 12.2015
Diploma - Medical Billing And Coding
Florida Technical College
MBA - Theology
Divinity Chaplain University
Bachelor's - Theology
Theological and Missionary Institute