Carolina Guiles
Grand Rapids
Summary
Dynamic leader with a strong background in sales and event management. Skilled in strategic planning, team motivation, and optimizing processes to drive customer satisfaction and improve operational efficiency.
Detail-oriented professional with expertise in data entry and event coordination. Proven ability to enhance workflow efficiency and ensure customer satisfaction through meticulous data management and planning.
Professional car sales expert with proven track record in driving sales and exceeding targets. Strong focus on team collaboration and adaptability to changing market conditions. Skilled in customer relationship management, negotiation, and product knowledge. Reliable and results-driven, consistently delivering excellent customer experiences and achieving business goals.
Overview
5
5
years of professional experience
Work History
Sales Representative Manager
Matrix Autos
Grand Rapids, MI
08.2025 - Current
- Led sales team to achieve quarterly targets through strategic planning and motivation.
- Analyzed market trends to identify opportunities for growth and adjust sales strategies accordingly.
- Developed training programs to enhance product knowledge and sales techniques among staff.
- Implemented customer feedback systems to improve service quality and client satisfaction levels.
- Increased sales revenue by implementing effective sales strategies and fostering strong client relationships.
- Managed vehicle inventory and processed sale paperwork.
Data Entry Administrator
In The Grey Marketing
San Dimas, CA
08.2023 - Current
- Streamlined data entry processes to enhance workflow efficiency and accuracy.
- Maintained comprehensive records using advanced database management systems.
- Implemented quality control measures to minimize errors in data input.
- Improved data accuracy by meticulously verifying and correcting information during entry.
- Optimized existing spreadsheets for better tracking and analysis of entered data.
Event Ambassador
Andy Frain Security Services
Grand Rapids, MI
06.2022 - 06.2026
- Coordinated event logistics to ensure seamless execution and guest satisfaction.
- Implemented crowd management strategies to enhance safety and attendee experience.
- Collaborated with event organizers to develop security protocols tailored to specific events.
- Trained and mentored new staff on operational procedures and customer service standards.
Resident Care Assistant
Health Care Associates
Grand Rapids, MI
08.2023 - 02.2024
- Monitored vital signs and reported changes to nursing staff promptly.
- Assisted residents with daily living activities, ensuring comfort and safety.
- Documented care provided in electronic health records accurately.
- Maintained cleanliness and organization of resident living spaces.
Crew Trainer
McDonald's
Walker, MI
06.2021 - 08.2023
- Trained new crew members on operational procedures and customer service standards.
- Monitored team performance to uphold service speed and quality standards.
- Ensured compliance with food safety regulations and maintained cleanliness of work areas.
- Assisted management in scheduling shifts to optimize workforce efficiency.
Education
GED -
Sparta High School
Sparta, MISkills
interpersonal skills
deep product knowledge
negotiation and diligent follow-up skills
Timeline
Sales Representative Manager
Matrix Autos
08.2025 - Current
Data Entry Administrator
In The Grey Marketing
08.2023 - Current
Resident Care Assistant
Health Care Associates
08.2023 - 02.2024
Event Ambassador
Andy Frain Security Services
06.2022 - 06.2026
Crew Trainer
McDonald's
06.2021 - 08.2023
GED -
Sparta High School