Carolina Haro
Certified Medical Assistant
Salem
Summary
Compassionate and Bilingual Certified Clinical Medical Assistant (CCMA-AC) with hands on experience in both administrative and clinical settings. Committed to providing quality care and supporting healthcare teams to achieve and improve positive patient outcomes.
Overview
9
9
years of professional experience
2
2
Certifications
2
2
Languages
Work History
OUTREACH AND PREVENTION COORDINATOR
AMPLA HEALTH MEDICAL
02.2025 - 09.2025
- Administer point of care HIV and Hepatitis C screenings through rapid finger stick procedures
- Connect individuals to follow up care maintaining confidentiality and following HIPAA guidelines
- Track outreach activities and testing outcomes
- Conduct targeted outreach in high risk and underserved communities to raise awareness about HIV and STI Prevention and treatment
CALL CENTER OPERATOR
AMPLA HEALTH
02.2024 - 02.2025
- Answer high volumes of incoming calls in a professional and courteous manner
- Triage calls to appropriate department or staff based on caller needs
- Assist callers with questions, concerns, or service requests while maintaining a calm and helpful tone
- Resolve complaints or escalate issues when necessary to ensure Patient satisfaction
- Schedule appointments and services using internal EHR system
CERTIFIED MEDICAL ASSISTANT
AMPLA HEALTH
08.2017 - 02.2023
- Take and record patient’s vital signs
- Prepare patients for examinations, assist with procedures, and ensure patient comfort
- Collect and process lab specimens
- Administer immunizations as directed by providers
- Perform basic diagnostic tests such as EKG’s, vision screening, and glucose checks
- Sterilize and set up exam rooms and medical instruments in accordance with infection control protocols
- Schedule patient appointments and process referrals and diagnostic imaging appointments
- Maintain accurate and confidential patient records using EMR systems
- Provide patient education materials related to diagnoses, preventative care, and treatments
- Explain procedures, medication, and follow up instructions in a clear and respectful manner
- Adhere to HIPAA and OSHA standards as well as clinical policies and procedures
- Assisted inventory management
- Collaborated with clinical leadership to gather required documentation for Medical and CHDP audits
- Assisted with Chiropractic/ Pediatric, MD, PA providers
- Provided scribing support to the physician during patient visits, accurately documenting clinical encounters in real time
AFTER SCHOOL PROGRAM EDUCATOR
LIVE OAK UNIFIED SCHOOL DISTRICT
08.2016 - 08.2017
- Support students with homework assistance in a structured setting
- Plan and lead engaging educational and enrichments activities
- Maintain a safe respectful environment for all students
- Communicate effectively with parents/guardians, school staff and program supervisors regarding student progress and concerns
- Ensure student safety by following all program protocols, including emergency procedures and health guidelines
Education
Certification as a Medical Assistant - CCMA-AC
Cambridge Junior College
Yuba City, CA07.2016
High school Diploma - undefined
Live Oak High School
Live Oak, CA06.2010
Bachelor of Science - Health Care Administration
Western Governors University
Salt Lake City, UT12-2026
Skills
Bilingual,
Strong verbal and written communication skills
Proficient in Medical Terminology
Understanding of infection control and standard precautions
Skilled in patient chart preparation and documentation
Appointment scheduling
Managing referrals
Proficient in Microsoft office
Adaptable to change in fast paced environment
Task Oriented
Organized
Accomplishments
- Collaborated in the Service Excellence Council as scribe Champion in the development of Service Excellence Initiative at Ampla Health.
- Recognized for going above and beyond the call of duty.
- Recognized for outstanding dedication to patient care.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
CPR & AED Certification/ American Heart Association
Timeline
CPR & AED Certification/ American Heart Association
04-2025
OUTREACH AND PREVENTION COORDINATOR
AMPLA HEALTH MEDICAL
02.2025 - 09.2025
CALL CENTER OPERATOR
AMPLA HEALTH
02.2024 - 02.2025
CCMA-AC/ CCBMA.org
10-2022
CERTIFIED MEDICAL ASSISTANT
AMPLA HEALTH
08.2017 - 02.2023
AFTER SCHOOL PROGRAM EDUCATOR
LIVE OAK UNIFIED SCHOOL DISTRICT
08.2016 - 08.2017
High school Diploma - undefined
Live Oak High School
Certification as a Medical Assistant - CCMA-AC
Cambridge Junior College
Bachelor of Science - Health Care Administration
Western Governors University
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