Carolina Herrera
Golden,CO
Summary
Dynamic manager with a proven track record at Einstein Bagels, excelling in team leadership and customer service. Enhanced operational efficiency through strategic training programs and process improvements, achieving significant increases in customer satisfaction. Skilled in employee development and inventory management, fostering a collaborative and high-performing work environment.
Overview
2027
2027
years of professional experience
Work History
Manager
Einstein Bagels
Arvada, CO
2025 - 05.2026
- Oversaw daily operations to ensure efficient workflow and optimal team performance.
- Developed training programs for new staff, enhancing onboarding experience and operational knowledge.
- Implemented inventory management procedures to reduce waste and improve product availability.
- Coordinated scheduling for staff to meet peak demand periods, ensuring adequate coverage at all times.
- Monitored compliance with food safety regulations, maintaining high standards of health and cleanliness.
- Evaluated employee performance, providing constructive feedback to foster growth and development.
- Streamlined processes for order fulfillment, increasing service speed and customer satisfaction levels.
- Led team meetings to address challenges and share best practices, promoting a collaborative work environment.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Shift Leader
Einstein Bagels
Arvada, CO
02.2024 - 02.2026
- Trained and mentored new team members on operational procedures and service standards
- Assisted in maintaining store cleanliness and compliance with health regulations
- Developed strategies to enhance team performance through motivational techniques
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
Education
High School Diploma -
Brady High School
Lakewood, COSkills
Customer service
Team leadership
Time management
Decision-making
Employee development
Schedule management
Interpersonal relations
Active listening
Process improvement
Good judgment
Scheduling and coordinating
Employee coaching and mentoring
Staff training
Training and development
Customer relationship management
Managing operations and efficiency
Hiring and training
Work Planning and Prioritization
Organizational skills
Multitasking Abilities
Problem-solving
Adaptability and flexibility
Positive attitude
Languages
English
Native or Bilingual
Timeline
Shift Leader
Einstein Bagels
02.2024 - 02.2026
Manager
Einstein Bagels
2025 - 05.2026
High School Diploma -
Brady High School