Carolina Herrero
Miami,FL
Summary
A focused person with strong customer service and good multitasking abilities. Motivated to impact business operations positively. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean, and safe work areas with diligent attention ot important details.
Overview
3
3
years of professional experience
Work History
Receptionist
Aromas Therapy Medspa
12.2023 - Current
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled cash transactions and maintained sales and payments records accurately.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Routed messages, coordinated appointments,
and directed personnel to various departments
Sales Associate
Urban Outfitters
10.2022 - 12.2023
- Processed returns, exchanges and refunds in accordance with company policies.
- Promoted current sales promotions and special offers to increase revenue.
- Acquired extensive knowledge of products and services offered at the store.
- Resolved customer complaints diplomatically to ensure satisfaction and maintain a positive brand image.
- Monitored fitting rooms ensuring customers received assistance when required.
Restaurant Team Member
MOD Pizza
12.2021 - 10.2022
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
- Addressed customer concerns promptly and professionally, leading to higher levels of customer satisfaction.
- Helped maintain high levels of cleanliness throughout the establishment, following established cleaning protocols for both front-of-house and back-of-house areas consistently.
Education
Bachelor of Arts - Computer Science
Florida International University
Miami, FL06-2026
Skills
- Administrative Support
- Data Entry
- Data inputting
- Certified Microsoft Office Specialist
- Scheduling
- CP proficient
- Multi-line phone system operation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Receptionist
Aromas Therapy Medspa
12.2023 - Current
Sales Associate
Urban Outfitters
10.2022 - 12.2023
Restaurant Team Member
MOD Pizza
12.2021 - 10.2022
Bachelor of Arts - Computer Science
Florida International University
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