Mildred Torres
Orlando,FL
Summary
Dynamic and detail-oriented professional with extensive experience at Celebration Pediatrics, excelling in appointment scheduling and customer relations. Proven ability to enhance office efficiency through strong organizational skills and effective communication. Adept at managing sensitive information while maintaining confidentiality, ensuring a positive patient experience and streamlined operations.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Receptionist
Celebration Pediatrics
05.2025 - Current
- Managed patient check-in process, ensuring timely appointment scheduling and efficient workflow.
- Maintained organized front desk operations, enhancing overall patient experience and satisfaction.
- Handled multi-line phone system for incoming calls, directing inquiries to appropriate staff promptly.
- Assisted with patient record management, ensuring accuracy in data entry and confidentiality compliance.
- Coordinated communication between medical staff and patients, facilitating effective information exchange.
- Implemented office procedures that improved efficiency in handling patient inquiries and appointment scheduling.
- Provided support to clinical staff by preparing rooms and materials for upcoming patient visits.
- Trained new receptionists on office protocols and systems, fostering a collaborative team environment.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
Intake/ Transportation Coordinator
Dade Family Counseling Cmhc
07.2024 - 04.2025
- Coordinated transportation schedules for client appointments, ensuring timely arrivals and departures.
- Managed logistics for multi-modal transport options to optimize service delivery.
- Collaborated with team members to streamline routing processes and enhance efficiency.
- Monitored vehicle maintenance schedules to ensure compliance with safety regulations.
- Assisted in training staff on best practices for transportation coordination and client interaction.
- Developed and maintained strong relationships with local transportation providers for reliable service.
- Implemented tracking systems to monitor transportation performance and improve reporting accuracy.
- Responded promptly to client inquiries, adapting plans to meet individual needs effectively.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Tracked shipments from dispatch through delivery to verify timely arrival.
- Resolved customer issues related to shipments efficiently while maintaining high levels of satisfaction throughout the resolution process.
- Analyzed transportation data to identify improvement opportunities.
- Improved transportation efficiency by streamlining route planning and coordinating schedules.
- Ensured timely delivery of goods by closely monitoring shipments and proactively addressing potential delays.
- Collaborated with cross-functional teams on supply chain initiatives, ensuring seamless integration of transportation coordination efforts.
- Optimized vehicle utilization through strategic scheduling and efficient load planning methodologies.
- Referrals prioritization and intake for mental health.
Front Desk Receptionist
Florida Center of Allergies and Asthma
02.2024 - 06.2024
- Greeted and assisted patients, ensuring a welcoming environment.
- Managed appointment scheduling using electronic health record systems.
- Handled patient inquiries, providing accurate information and support.
- Maintained office organization, ensuring efficient workflow and operations.
- Processed insurance verifications to facilitate patient care access.
- Collaborated with medical staff to streamline front desk procedures.
- Implemented filing system improvements for better document retrieval.
- Trained new staff on front desk protocols and customer service standards.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Maintained confidentiality of sensitive data to protect customer and business information.
Medical Records Clerk
Behavior Collaboration Care
03.2023 - 02.2024
- Managed patient records ensuring accuracy and confidentiality in compliance with HIPAA regulations.
- Processed and filed medical documents efficiently to maintain organized records management system.
- Assisted healthcare staff by retrieving and preparing necessary medical documentation for patient care.
- Updated electronic health records (EHR) with patient information, improving data accessibility for clinical teams.
- Coordinated with interdisciplinary teams to facilitate timely access to patient information for treatment decisions.
- Implemented standardized procedures for record retrieval, enhancing workflow efficiency within the department.
Pharmacy Technician
Walgreens
05.2010 - 09.2017
- Processed prescription orders accurately, ensuring compliance with pharmacy regulations.
- Assisted pharmacists in preparing medications and managing inventory levels efficiently.
- Educated patients on medication usage and potential side effects to enhance understanding.
- Operated pharmacy software systems for prescription management and patient records maintenance.
- Collaborated with team members to streamline workflow and reduce wait times for customers.
- Conducted inventory audits to maintain stock levels and minimize medication shortages effectively.
- Trained new staff on operational procedures to ensure consistency in service delivery.
- Implemented safety protocols for handling hazardous materials, improving workplace safety standards.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Cosmetic Counter Manager
Walgreens
04.2009 - 05.2017
- Managed daily operations of cosmetic counter, ensuring optimal product placement and inventory levels.
- Trained and mentored staff on product knowledge and customer engagement techniques.
- Developed promotional strategies to enhance customer experience and drive sales growth.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Collaborated with vendors to maintain stock levels and introduce new products effectively.
- Implemented standard operating procedures for cosmetic displays, improving visual appeal and accessibility.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Provided exceptional customer service by addressing concerns promptly and maintaining a professional demeanor under pressure.
- Collaborated with store management to develop marketing strategies for promoting new cosmetic lines.
- Circulated cosmetic department to promptly and politely welcome customers and engage in conversation to assess needs.
- Led a team of beauty advisors to achieve sales targets and deliver exceptional customer service.
Cashier
Cici Pizza
03.2005 - 02.2006
Education
High School Diploma -
American Academy
Coral Gables, FLSkills
Organization skills
Time management
Telephone skills
Data entry
Verbal and written communication
Customer/Client relations
Customer and client relations
Appointment scheduling
Scheduling appointments
Greeting and seating clients
Data inputting
Office administration
File management
Administrative support
Schedule management
Mail handling
Multi-line telephone operation
Document management
Clerical support
Professional demeanor
Calendar management
Documentation and reporting
Typing speed
Service-oriented mindset
Office management
Tech-Savvy
Multi-line telephone systems
Information protection
Computer skills Medical office experience Medical Records Time managementPatient care Clerical experience Pharmacy Technician Experience ICD codingMedical scheduling Microsoft Excel Medical records Transportation managementEHR systems Customer support Office experience Data entry Front deskMicrosoft Powerpoint Productivity software Customer communication EnglishPhone etiquette ICD-10 Medical receptionist Medical collection Maintaining anorganized workspace Sales Microsoft Word Computer operation Cash handlingCommunication skills Clean workspace maintenance Insurance verificationPsychiatry Outpatient Multi-line phone systems Bilingual Organizational skillsCash register Typing Medical terminology DRG Customer service Customerinquiry handling Administrative experience EMR systems Clinic experienceSpanish Computer literacy Patient interaction Windows Microsoft OutlookHIPAA Medical administrative support
Certification
First Aid Certification
CPR Certification
Languages
Spanish
Full Professional
Timeline
Receptionist
Celebration Pediatrics
05.2025 - Current
Intake/ Transportation Coordinator
Dade Family Counseling Cmhc
07.2024 - 04.2025
Front Desk Receptionist
Florida Center of Allergies and Asthma
02.2024 - 06.2024
Medical Records Clerk
Behavior Collaboration Care
03.2023 - 02.2024
Pharmacy Technician
Walgreens
05.2010 - 09.2017
Cosmetic Counter Manager
Walgreens
04.2009 - 05.2017
Cashier
Cici Pizza
03.2005 - 02.2006
High School Diploma -
American Academy