Carolina Johnson
Waxahachie,TX
Summary
Customer Service professional with over 7 years of diverse experience, including roles as a Library Assistant, Caregiver, and Guest Ambassador, showcasing exceptional time management, interpersonal communication, and leadership skills. Proven track record in enhancing customer service standards, developing engaging community programs, and effectively managing multiple tasks simultaneously. Eager to apply a strong foundation in event planning, conflict resolution, and organizational skills in a dynamic new setting, aiming to drive success and foster positive relationships.
Overview
7
7
years of professional experience
Work History
Guest Ambassador
Soyokaze Massage + Skin Care
08.2023 - Current
- Greeting clients in a friendly manner
- Handling queries and complaints via phone, email and general correspondence
- Transferring calls as necessary
- Taking and ensuring messages are passed to the appropriate staff member in time
- Maintaining safety and hygiene standards of the reception area
- Doing laundry and keeping restrooms clean/restocked
- Elevated customer experience, ensuring timely message delivery and impeccable spa standards
- Analyzed client feedback to boost service quality, maintaining inventory and spa cleanliness.
Part-time Library Assistant
Navarro College
01.2022 - 02.2024
- Supervises student workers
- Gives general information to the public by phone and email
- Ensures that all equipment is kept in working order and that necessary supplies are on hand at all times
- Monitors computers and troubleshoots computer and printer problems
- Refers patrons with in-depth reference queries to one of the professional librarians as necessary
- Answers basic directional and reference questions posed by patrons
- Effectively engages patrons to precisely define and address their needs
- Aids library patrons in locating specifically requested items, e.g., books, videos, government documents, recordings, etc
- Assists patrons in submitting intercampus and interlibrary loan requests
- Prepares books and other materials for mailing
- Offers basic instruction in searching online catalogs and databases
- Performs other duties as assigned by the Dean of Libraries.
Logistics Volunteer
Lakeview Camp & Retreat Center
05.2023 - 07.2023
- Assists by helping the needs of the camp
- Sets up meeting/conference rooms for groups coming in
- Breaks down setups in meeting/conference rooms
- Helps with meeting the needs of the groups at camp
- Takes out trash in different buildings within the camp facility
- Serves in whatever capacity necessary to ensure everything at the camp is running smoothly.
English Tutor
Self-Employed
08.2017 - 07.2019
- Taught the English language to Brazilian students from public schools in my hometown
- Addressed student learning needs through diverse teaching styles
- Engaged students and made lessons entertaining to hold interest and encourage learning
- Developed handouts, study materials and quizzes
- Tutored students and delivered individualized lesson plans and study guides on subject matter.
Caregiver Intern
Dom Pedro II Home
07.2017 - 06.2019
- Assisted in the care of the elderly residing in Dom Pedro II Home (Abrigo Dom Pedro II)
- Mainly in charge of spending time with the elderly and socializing with them
- Engaged in activities with the elderly, such as: reading books, drawing, painting, story-telling, and playing board games.
Education
Associate of Science Degree -
Navarro College
Midlothian, TX05.2023
High School Diploma -
Midlothian Heritage High School
Midlothian, TX05.2020
Skills
- Time Management
- Interpersonal Communication
- Conflict Resolution
- Customer Service
- Organizational Skills
- Leadership
- Critical Thinking
- Adaptability
- Multitasking
- Empathy
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Limited Working
Timeline
Guest Ambassador
Soyokaze Massage + Skin Care
08.2023 - Current
Logistics Volunteer
Lakeview Camp & Retreat Center
05.2023 - 07.2023
Part-time Library Assistant
Navarro College
01.2022 - 02.2024
English Tutor
Self-Employed
08.2017 - 07.2019
Caregiver Intern
Dom Pedro II Home
07.2017 - 06.2019
Associate of Science Degree -
Navarro College
High School Diploma -
Midlothian Heritage High School
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