Carolina Juarez Cazares
San Diego,CA
Summary
Professional and friendly front desk receptionists with nearly 6 years of customer service. Proficient at administrative tasks, including maintaining the reception area, greeting guests, answering multi-line phone systems, and maintaining office equipment. Able to learn new software quickly and has expert skills in MS Word and Outlook.
Overview
6
6
years of professional experience
Work History
Customer Sales Representative
Green Alternative
05.2021 - 08.2023
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved concerns with products or services to help with retention and drive sales.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Described product highlights and benefits to help guide purchasing decisions.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Maintained customer accounts and relationships.
- Cultivated and strengthened account relationships to achieve and exceed company targets.
- Responded to customer calls and emails to answer questions about products and services.
- Verified delivery schedules and processes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
Sandwich Artist
SUBWAY®Restaurants
06.2019 - 04.2021
- Kept workplace clean and organized in line with restaurant policies.
- Greeted guests, promoted specials, and took orders.
- Prepared and presented food in compliance with health and safety guidelines.
- Trained team members to prepare sandwiches and other items according to instructions.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Monitored inventory and requisitioned low-stock items.
- Accurately operated cash register to process customer payments.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Call Center Agent
Ally Bank
01.2018 - 03.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Attended telephone skills and program information training sessions to boost aptitude.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
Education
No Degree - International Businesses
Autonomous University of Baja California (UABC)
Tijuana, Baja California, Mexico01.2018
High School Diploma -
Instituto Cuahtlatohuac
Tijuana, Baja California, Mexico06.2013
Skills
- Credit and Debt Card Processing
- Merchandising Proficiency
- Sales Presentation
- Site Visits
- Digital Preservation
- Business Development
- Brand Awareness
- Project Requirements
- Account Management
- Purchasing Quotes
- Quality Control Policies
- Customer Account Management
- Sales Negotiation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Limited Working
Timeline
Customer Sales Representative
Green Alternative
05.2021 - 08.2023
Sandwich Artist
SUBWAY®Restaurants
06.2019 - 04.2021
Call Center Agent
Ally Bank
01.2018 - 03.2019
No Degree - International Businesses
Autonomous University of Baja California (UABC)
High School Diploma -
Instituto Cuahtlatohuac
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