Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Carolina Lopez

Lincoln Park,MI

Summary

Driven professional with proven expertise in being able to collaborate with cross-functional teams to solve complex problems. Committed to continuous improvement. Conflict resolution and bilingual communication (Spanish and English). Achieved significant improvements in customer satisfaction and operational efficiency.

Overview

2
2
years of professional experience

Work History

Assistantapro

ProWelders
01.2023 - Current
  • Contributed to a positive work environment with strong interpersonal skills.
  • Greeted guests in with friendliness and professionalism.
  • Transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
  • Ensured smooth day-to-day operations by managing approximately around 10 emails per day, correspondence and promptly addressing inquiries.

Retail Worker

Burlington
12.2022 - 07.2023
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
  • Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
  • Performed cash, card, and check transactions to complete customer purchases.

Education

High School Diploma -

Lincoln Park High School
Lincoln Park, MI
06.2022

Skills

  • Conflict resolution

  • Fluency In Spanish and English

  • Scheduling and Appointment setting

  • Understanding and achieving goals through effective communication

  • Can demonstrate the ability to work effectively between teams

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Assistantapro

ProWelders
01.2023 - Current

Retail Worker

Burlington
12.2022 - 07.2023

High School Diploma -

Lincoln Park High School

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Carolina Lopez