CAROLINA LOPEZ
Glen Burnie,MD
Summary
Dynamic Property and Real Estate Management professional recognized for exceptional productivity and efficiency in task execution. Expertise in tenant relations, financial oversight, and property maintenance drives operational excellence. Proven abilities in negotiation, communication, and problem-solving ensure client satisfaction and smooth operations. Committed to embracing challenges that foster continuous growth.
Overview
6
6
years of professional experience
Work History
Leasing Specialist/Property Manager
Signature Properties
Baltimore, MD
07.2019 - Current
- Oversaw contractor and vendor scheduling.
- Coordinated supply chain for office necessities.
- Performed thorough evaluations of property grounds.
- Coordinated the preparation and completion of lease renewals.
- Utilized Yardi to log work orders and manage rent transactions.
- Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Compiled and conveyed operational and financial data to regional manager.
- Handled resident complaints and expedited maintenance requests.
- Met with prospective tenants to show property and assess applications or sign leases.
- Coordinated preparation of daily and monthly reports.
- Supervised onboarding and development initiatives.
Client Service Coordinator
Banfield Pet Hospital
Towson, MD
07.2021 - 05.2024
- Facilitated onboarding sessions for new clients, introducing them to our products and services.
- Organized and oversaw scheduling processes.
- Followed up with customers through calls and emails to proactively resolve issues and maintain satisfaction.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Guided owners on proper animal care practices and addressed any concerns regarding their pets' health.
- Answered multiple line phone system for busy animal care facility and responded to questions regarding pricing and services.
Mortgage Loan Processor
Mutual Of Omaha
Columbia, MD
10.2020 - 01.2022
- Conventional, FHA, AND VA loan knowledge
- Responsible for the ordering of credit and title reports and liaising with third parties for reports and documents as necessary
- Communicate between loan originator, borrower, lender, and underwriter
- Substantiated loan documents, including title, insurance, appraisal, credit, and income
- Coordinated with title companies to ensure fast and seamless closings
- Verified borrowers’ financial data for accuracy prior to submittal to underwriting department
- Created document checklists according to the type of modification consideration; responded appropriately to internal or other 3rd party inquiries
- Checked applicant credit, personal references and employment histories.
- Knowledge of Encompass
Leasing Consultant
Geller Properties
Laurel, MD
01.2019 - 08.2019
- Utilized CoreLogic to run credit and background checks on applicants
- Monitored and maintained pest control notices
- Prepared and completed market surveys
- Provided guest cards of prospect as required by the Equal Housing Opportunity
- Ordered office supplies and appliances
- Entered work orders and accepted rent payments through Rent Manager 2
Education
Associate -
Montgomery College
Rockville, MD05.2017
High School Diploma -
NORTHWOOD HIGH SCHOOL
Silver Spring, MD06.2014
Skills
- Maintaining occupancy levels
- Proficient in Yardi
- Proficient in CRMIQ
- Generating reports
- Organizational skills
- Operational Supervision
- Document Management
- Proficient in Microsoft Word and Excel
- Fair housing regulations knowledge
- Team building
- Leading meetings
- Maintaining closing ratios
Languages
Timeline
Client Service Coordinator
Banfield Pet Hospital
07.2021 - 05.2024
Mortgage Loan Processor
Mutual Of Omaha
10.2020 - 01.2022
Leasing Specialist/Property Manager
Signature Properties
07.2019 - Current
Leasing Consultant
Geller Properties
01.2019 - 08.2019
Associate -
Montgomery College
High School Diploma -
NORTHWOOD HIGH SCHOOL
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