Mechelle Payette

I have utilized the below described skills to Peer to Peer train incoming leasing staff, gain/maintain occupancy throughout Luma Residential communities and exceed resident's, investor's and owner's expectations.

• Answer phone calls and emails while responding to questions from prospects quickly and effectively.
• Set appointment times for individuals to tour community and see available homes.
• Collect, completed, and processe lease applications.
• Develope and implement tactical marketing plans.
• Conduct community tours with future residents answering all questions truthfully regarding communities.
• Manage leases by preparing for renewals and vacancies and enforced occupancy and payment terms.
• Market properties to local businesses through collateral, emails, phone calls and visits.
• Review aged vacancies, market-ready apartments and models.
• Complete and update market surveys.
• Keep meticulous records of correspondence between management and residents.
• Pleasantly greet future and current residents, asking questions and offering assistance.
• Develope and implement resident activities.
• Creat proposals, lease offers and documents for future and current residents.
• Draft comprehensive leasing plans.
• Regularly inspect curb appeal of community to keep property in great shape.
• Attend staff meetings taking extensive notes to share with property manager.
• Respond to requests and scheduled appointments for community tours.
• Keep records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
• Collect monthly rent payments and other fees, always properly recording, and processing money.
• Assist future residents in paperwork completion and other logistics to facilitate smooth move-in processes.
• Conduct community tours highlighting features, their benefits while giving a sense of value, and redirecting concerns to close.
• Verify future residents incomes and other information before accepting lease applications.
• Resolve conflicts between residents regarding noise, encroachments, and parking.
• Distribute and followed up on renewal notices.
• Respond to messages and inquiries from various parties using well-developed active listening and open-ended questioning skills to promote quick issue resolution.
• Register residents and future residents on database to enable tracking history and maintain updated records.
• Communicate effectively with owners, residents, and on-site associates.
• Conduct regular inspection schedule for both interior and exterior of communities for damage.
• Implement and enforce policies and procedures to maintain properties to highest standards.
• Introduce and monitor effective lease renewal programs to maintain high occupancy rates.
• Generate leads for communities through follow ups and referrals.