Melissa Stotsenburg
Deptford ,NJ
Summary
Professional leasing specialist prepared to drive occupancy rates and tenant satisfaction. Highly experienced in property management, successfully conducting lease negotiations and resolving tenant issues. Committed to team collaboration and delivering results with flexibility and reliability, proficient in communication and customer service.
Overview
8
8
years of professional experience
Work History
Leasing Specialist
Goldcrest Properties LLC
06.2022 - Current
- Assessed applicant eligibility based on financial stability and background checks, minimizing risk of delinquent accounts or evictions.
- Conducted property tours with potential rental clients and answered all questions regarding the facility.
- Increased lease renewals by effectively addressing tenant concerns and maintaining positive relationships.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
- Coordinated with maintenance teams to ensure apartments were move-in ready, improving tenant move-in experience.
Waitress Supervisor
Me N U Pizzeria
05.2016 - 03.2020
- Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Achieved high levels of customer loyalty through exceptional service and engagement.
- Proven ability to learn quickly and adapt to new situations.
Secretary
C&H Mechanical
03.2017 - 05.2018
- Answered multi-line phone system and enthusiastically greeted callers.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, filing documents, and completing payroll.
- Maintained daily report documents, memos and invoices.
Education
Bachelor of Science - Law And Justice
Rowan University
Glassboro, NJ05-2025
Skills
- Tenant issue resolution
- Maintaining closing ratios
- Showing and leasing of units
- Lease agreement preparation
- Vacant unit monitoring
- Rent collection
- Property Management
- Lead Generation
- Lease renewal reporting
- Maintaining occupancy levels
- Team Collaboration
- Creative Problem-Solving
Timeline
Leasing Specialist
Goldcrest Properties LLC
06.2022 - Current
Secretary
C&H Mechanical
03.2017 - 05.2018
Waitress Supervisor
Me N U Pizzeria
05.2016 - 03.2020
Bachelor of Science - Law And Justice
Rowan University
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