Carolina Martell

• Supervised daily branch operations, ensuring accurate loan processing and consistent customer service.
• Monitored account activity to support collections, payment follow-up, and delinquency control.
• Resolved customer inquiries regarding account status, payment options, and application requirements.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Helping customers to complete loan applications ,reviewing information and making decision
• Explain company's financial services by helping costumers re-finance and help them in a future with Credit Bureau

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• Assisted customers with styling selections, product knowledge, and personalized service
• Processed sales, returns, and exchanges accurately through POS system
• Merchandised floor displays to maintain brand standards and product presentation
• Replenished inventory and organized stockroom to support continuous floor availability
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

• Advised customers on buying and selling gently used children's merchandise.
• Operated POS systems to complete accurate cash, card, and return transactions.
• Merchandised sales floor to maintain organized, shoppable product presentation.
• Processed incoming inventory, sorting and pricing items for floor readiness.

• Inspected packaging for defects, damage, and alignment before sealing cartons.
• Packed finished paper boxes according to production specifications and customer requirements.
• Stacked, labeled, and prepared completed orders for shipment and warehouse transfer.
• Maintained consistent workflow while supporting production line speed and accuracy.

• Led recreational activities and adapted programs to meet diverse participant needs.
• Supervised facility use and enforced safety rules to maintain orderly environment.
• Coordinated event setup, equipment distribution, and activity transitions for smooth operations.
• Organized and led recreational activities including sports,games for adult and children.

• Coordinated line operations to keep orders accurate and service flow consistent.
• Monitored food quality, freshness, and presentation throughout busy service periods.
• Prepared gorditas, sides, and beverages following kitchen procedures and portion standards.
• Trained new team members on food prep, sanitation, and customer service standards.
• Supported cash handling, order entry, and payment processing with accuracy.