Years of experience in banking, retail, education, security (TSA
Deanna Rezentes
Honolulu,HI
Summary
City, State | Phone number | Email address | URL
Highly motivated and detail-oriented Customer Service Representative with 15+ years of professional experience offering the best-in-class customer service in the security, banking, and service sectors. Adept in telephone etiquette, adaptability, and communication skills. A top performer with a track record of delivering organizational efficiency in fast-paced and dynamic business environments.
Overview
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Assistant supervisor, supervisor, call center, collector,
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Skip tracer, Bankruptcy and small claims adjuster
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Assistant supervisor, supervisor
Work History
File Clerk, Teller, Collector, Skip Tracer, Assistant Supervisor, Account Maintenance Supervisor, Foodland | Customer Service Representative
Bank of Hawaii
06.2014 - Current
- Took time off from a professional career to prioritize role as a caregiver
- Relocated from one geographical region to another
- Champion personal development, Handled XX+ customer inquiries per day using telephone etiquette, suggesting multiple solutions to suit various needs
- Drafted informative ad hoc and scheduled reports using impeccable written communication to convey customer feedback for data-backed decision making
- Performed all assigned duties ethically, adhering to the set standard and operating procedures
TSA Officer
Federal Government Department of
02.2004 - 07.2014
- Provided security and protection of travelers across XX transportation sectors, leveraging customer service skills to handle all clients courteously and professionally
- Collaborated with XX+ officers through teamwork to secure high-profile events and important figures to minimize undesirable impacts on transportation systems
- Ensured the protection of XX+ airline passengers per day through meticulous screening for illegal items to detect and remove threats endangering the safety of air transportation
- Updated knowledge of trends and technologies in crime through research, pieces of training, and creative sources to efficiently preempt and diffuse threats
- Championed a customer-centric approach to client service by delivering a timely and professional follow-up to customer complaints and issues to assure client satisfaction
- Trained XX+ new associates using interpersonal communication to address identified skill gaps and enhance uniformity in service delivery
- Completed mobile and foot patrols in assigned area to identify and deter criminal activities.
- Prepared and submitted detailed reports for official assignments and investigations.
Education
Associate of Arts - Liberal Studies
Glendale Community College
Skills
- Microsoft Office Suite, Customer Relations, Bookkeeping, Customer Service, Problem-solving, Interpersonal, Oral, and Written Communication, Time Management, Multitasking, Organization
Timeline
File Clerk, Teller, Collector, Skip Tracer, Assistant Supervisor, Account Maintenance Supervisor, Foodland | Customer Service Representative
Bank of Hawaii
06.2014 - Current
TSA Officer
Federal Government Department of
02.2004 - 07.2014
Associate of Arts - Liberal Studies
Glendale Community College