Summary
Overview
Work History
Education
Skills
Timeline
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Deanna Rezentes

Honolulu,HI

Summary

City, State | Phone number | Email address | URL Highly motivated and detail-oriented Customer Service Representative with 15+ years of professional experience offering the best-in-class customer service in the security, banking, and service sectors. Adept in telephone etiquette, adaptability, and communication skills. A top performer with a track record of delivering organizational efficiency in fast-paced and dynamic business environments.

Overview

41
41

Years of experience in banking, retail, education, security (TSA

1
1

Assistant supervisor, supervisor, call center, collector,

1
1

Skip tracer, Bankruptcy and small claims adjuster

1
1

Assistant supervisor, supervisor

Work History

File Clerk, Teller, Collector, Skip Tracer, Assistant Supervisor, Account Maintenance Supervisor, Foodland | Customer Service Representative

Bank of Hawaii
06.2014 - Current
  • Took time off from a professional career to prioritize role as a caregiver
  • Relocated from one geographical region to another
  • Champion personal development, Handled XX+ customer inquiries per day using telephone etiquette, suggesting multiple solutions to suit various needs
  • Drafted informative ad hoc and scheduled reports using impeccable written communication to convey customer feedback for data-backed decision making
  • Performed all assigned duties ethically, adhering to the set standard and operating procedures

TSA Officer

Federal Government Department of
02.2004 - 07.2014
  • Provided security and protection of travelers across XX transportation sectors, leveraging customer service skills to handle all clients courteously and professionally
  • Collaborated with XX+ officers through teamwork to secure high-profile events and important figures to minimize undesirable impacts on transportation systems
  • Ensured the protection of XX+ airline passengers per day through meticulous screening for illegal items to detect and remove threats endangering the safety of air transportation
  • Updated knowledge of trends and technologies in crime through research, pieces of training, and creative sources to efficiently preempt and diffuse threats
  • Championed a customer-centric approach to client service by delivering a timely and professional follow-up to customer complaints and issues to assure client satisfaction
  • Trained XX+ new associates using interpersonal communication to address identified skill gaps and enhance uniformity in service delivery
  • Completed mobile and foot patrols in assigned area to identify and deter criminal activities.
  • Prepared and submitted detailed reports for official assignments and investigations.

Education

Associate of Arts - Liberal Studies

Glendale Community College

Skills

  • Microsoft Office Suite, Customer Relations, Bookkeeping, Customer Service, Problem-solving, Interpersonal, Oral, and Written Communication, Time Management, Multitasking, Organization
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Timeline

File Clerk, Teller, Collector, Skip Tracer, Assistant Supervisor, Account Maintenance Supervisor, Foodland | Customer Service Representative

Bank of Hawaii
06.2014 - Current

TSA Officer

Federal Government Department of
02.2004 - 07.2014

Associate of Arts - Liberal Studies

Glendale Community College

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Deanna Rezentes