Carolina Marulanda

• Help process customer requirements effectively.
• Help ensure that customer service in front of the client is immediate and processed.
• Make sure the processes are carried out correctly and always seek to be more effective.

• Provide the customer with excellent service from the beginning of a contract to the end.
• Educate and help the customer whenever they have questions.
• Listen and solve customer problems and complaints.
• Make the customer have a good experience and want to choose us again.

• Help the customer effectively make their payments and bring the account current.
• Help the customer know their payment options and how to avoid further late charges and credit marks.

Founded a one-stop shop for a high demanded and competitive market: Pet Care.
Managed to run a business, set front and back office operations managing online and offline marketing, suppliers and customer service.

Creation of the annual strategy with KPIs that allow an optimal development
with a short and long-term objectives scope.

Development of monthly campaigns and following-up of each of the digital channels of the brand with digital strategies that would allow massive dissemination.

Management of the digital communication of the brand and its different platforms.
Management and teamwork with the digital agency.

Achievements:

- Growth of the digital footprint of the biggest retailer in the Country
- Standardization of digital processes.
- Consolidation of the digital marketing team

Project Manager; Designing, Implementing, Monitoring and evaluating value – added projects for
the company.