Carolina Marzan
Orlando,FL
Summary
Enthusiastic and highly motivated professional who is attentive to detail, adaptable to various settings, a quick learner and open to new challenges. Dedicated and customer-focused professional with 3 years of experience in delivering exceptional customer service.
Overview
6
6
years of professional experience
Work History
CAST Billing Specialist
Safeco Insurance
01.2023 - Current
- Handle inbound and outbound customer inquiries and assist customers with various billing/service issues.
- Promoted within two months from CAST Traditional to CAST Billing
- Assisted with mentoring new team members and providing guidance in general chats for others to assist within company guidelines.
- Problem-solving skills to research and resolve discrepancies as well as keeping each account up to date.
- Understanding and commitment to the importance of exceeding metrics for adherence, after call work, and qualified sales opportunities.
Operations Specalist
RORO.com
12.2021 - 12.2022
- Assisted with a caseload of up to 25-50 cases to be updated in CRM.
- Created shipping documentation such as bill of ladings, packing lists, dock receipts, certificates of origin etc
- Informed clients about aspects affecting shipments, such as shipping options, timelines, clearances, and regulations
- Cleared items through customs and settled any tariffs or taxes that may be due.
Multi Line Representative
State Farm-Tony Lopez
Orlando, FL
01.2021 - 10.2021
- Provided service including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
- Develop leads, schedule appointments, identify customer needs, and
market appropriate products and services - Experience in CRM software along with knowledge of other technical
platforms with total commitment to success each and every day.
Family Assistant
Kingsbridge Heights Community Center
Bronx , NY
01.2019 - 01.2021
- Promoted within a year with the company, entered position as a family support worker.
- Conducted needs assessment and assisted families in accessing necessary resources. Caseload centered around 20-40 families.
- Supervised the family worker on site to ensure all 100 students and families case files are up to date.
- Monitored all cases through our case-data system, inputted daily updates for each family.
- Provided support during personal crises that occur within the household.
- Conducted research on products or services that may benefit the family's lifestyle needs.
- Facilitated family communications and schedule coordination, improving household efficiency.
- Collaborated with outside agencies such as schools, mental health centers, or child welfare services when necessary.
- Conducted home visits to assess family needs and provide necessary resources.
- Adhered to state regulations pertaining to child welfare laws and confidentiality policies.
Teachers Assistant
Cayuga Centers
New York, NY
04.2018 - 10.2018
- Helped classroom teacher in providing educational requirements to UC students.
- Provided classrom management and met needs of non-English speaking students by incorporating ESL as a main part of the curriculum.
- Provided daily updates for case managers regarding each student in order to report back to ORR representative
- Document any incidents that occurred in the classroom.
Education
Bachelor's Degree - Psychology w/ a Concentration in Mental Health
Southern New Hampshire University
08-2023
Skills
- Communication
- Data Management
- Teamwork
- Leadership
- Attention to detail
- Case Management
- Logistics
- Adaptibility
- Conflict Resolution
Timeline
CAST Billing Specialist
Safeco Insurance
01.2023 - Current
Operations Specalist
RORO.com
12.2021 - 12.2022
Multi Line Representative
State Farm-Tony Lopez
01.2021 - 10.2021
Family Assistant
Kingsbridge Heights Community Center
01.2019 - 01.2021
Teachers Assistant
Cayuga Centers
04.2018 - 10.2018
Bachelor's Degree - Psychology w/ a Concentration in Mental Health
Southern New Hampshire University
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