Hi, I’m
Rebecca Gumns
Reno,NV
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements, and business correspondence. Efficient billing professional with 20 years of experience. Productive and diligent with passion for resolving discrepancies through attention to detail and creative problem-solving. Passionate about perpetuating company values through impeccable work ethic and drive.
Overview
21
years of professional experience
Work History
Aspen PediatricsReno, Nevada
Billing Specialist
02.2003 - 09.2023
Job overview
- Reviewed medical records to ensure accuracy of billing information and patient data.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Calculated billing charges, prepared and submitted claims to insurance companies.
- Verified insurance coverage and identified third-party payers for billing purposes.
- Monitored accounts receivable activity to ensure timely payment of invoices.
- Resolved discrepancies between customers' remittances and invoices received.
- Answered customer inquiries regarding billings, payments, account status.
- Investigated incorrect billings and processed refunds as necessary.
- Maintained accurate records of collections, adjustments and denials in the system.
- Processed credit card transactions through Point-of-Sale terminals or online systems.
- Generated periodic reports summarizing account balances and collection activities.
- Worked closely with patients to discuss payment arrangements when needed.
- Provided support to other departments within the organization as needed.
- Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
- Investigated and resolved issues to maintain billing accuracy.
- Contacted insurance providers to verify insurance information and obtain billing authorization.
- Managed numerous client accounts to track and collect money owed.
- Researched and resolved billing inconsistencies and errors through individual and collaborative analysis.
- Submitted claims to insurance companies.
- Answered customer questions to maintain high satisfaction levels.
- Collected, posted and managed patient account payments.
- Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
- Checked claims coding for accuracy with ICD-10 standards.
Education
Trend CollegeEverett, WA
Associates of Business from Business
06-1991
Skills
- Microsoft Office
- Basic Math
- Excellent Communication
- Collaboration
- Remote Office Availability
- Verbal Communication
- Clerical Support
- Friendly, Positive Attitude
- Communication
Timeline
Billing Specialist
Aspen Pediatrics
02.2003 - 09.2023
Trend College
Associates of Business from Business