Kristi Lyon
Irving
Summary
Dynamic Billing Specialist with proven expertise at Thryv Inc., excelling in billing accuracy and data management. Adept at utilizing Salesforce and other industry-standard software to enhance operational efficiency. Committed to collaboration and continuous learning, significantly improving processes and ensuring customer satisfaction through meticulous attention to detail.
Overview
23
23
years of professional experience
Work History
Billing Specialist
Thryv Inc.
Dallas
11.2007 - 10.2025
- Collaborate with internal and external departments to address client challenges, ensuring seamless billing operations and customer satisfaction.
- Utilize industry-standard software such as Salesforce, Vision, kGEN, CSS, Zuora, COBRA, MBS and FileZilla to enhance operational efficiency.
- Maintain accuracy and timeliness of billing processes, reliably meeting daily billing requirements, ensuring all activities are completed within set timelines with an attention to detail.
- Handle complex cases with efficiency, ensuring that all billing activities are completed in line with the company's service level agreements (SLAs), significantly contributing to the smooth operation of the department.
- Show great interest in learning new tools, techniques, and best practices relevant to the role, consistently applying newfound knowledge to improve work processes.
- Actively participate in a variety of training sessions throughout the year, demonstrating a strong commitment to professional development and a willingness to learn new skills.
- Assisted in the migration of accounts from various international systems to American billing systems, including transitioning from Vast to kGEN, CSS to kGEN, Vivial to kGEN, and Australian systems to kGEN.
Listing Management Analyst
Thryv Inc.
01.2003 - 01.2007
- Conduct research to identify missing directory listing information for each customer.
- Access multiple Telephone Company computer systems to investigate and retrieve missing information.
- Compare data entered with source documents to detect errors, review error reports, and make necessary corrections to the VAST database.
- Verify sales department contact information by telephone, United States Postal Service, and/or the Internet, making necessary revisions to the VAST database to ensure customer advertising and listings are correct before directories are published.
Book Close Assist
Thryv Inc.
- Research yellow and white page proofs for errors and duplicates, contact sales representatives to ensure errors are corrected, and ensure advertising funds are allocated to the correct customer's phone book listing.
- Match listings to outside Telephone Company records.
Market Expansion
Thryv Inc.
- Update and correct listing information for publication in Verizon yellow and white page directories.
- Contact customers to verify the accuracy of their name, address, city, state, and zip code information.
Education
Bachelor of Fine Arts -
Texas Woman's University
05.1993
Skills
- Microsoft office
- Research
- Data management
- Collaboration
- Organization
- Computer skills
- Team collaboration
- Billing accuracy
- Salesforce utilization
- Remote office availability
- Flexible and adaptable
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- FileZilla
- CSS
- KGEN
- MBS
Timeline
Billing Specialist
Thryv Inc.
11.2007 - 10.2025
Listing Management Analyst
Thryv Inc.
01.2003 - 01.2007
Book Close Assist
Thryv Inc.
Market Expansion
Thryv Inc.
Bachelor of Fine Arts -
Texas Woman's University