Carolina Marzol
Riviera Beach,FL
Overview
7
7
years of professional experience
Work History
Customer Service
Auto Tag 4less
Lake Worth, FL
07.2020 - 06.2025
- Provided excellent customer service to patrons.
- Implemented strategies to improve customer service initiatives.
- Greeted clients and provided exceptional customer service.
- Contributed to a positive customer service experience by providing excellent customer service skills.
Service Porter and Customer Service
Palm Beach Toyota
West Palm Beach, FL
11.2018 - 04.2020
- Assisted technicians by delivering parts and tools as needed for repairs.
- Coordinated vehicle movement to ensure efficient workflow within the service department.
- Prepared vehicles for service by washing and vacuuming interiors thoroughly.
- Communicated with customers to provide updates on service status and timelines.
- Supported service advisors in managing customer appointments and inquiries effectively.
- Collaborated with team members to enhance overall customer satisfaction during visits.
- Greeted customers entering the dealership showroom and directed them to the appropriate service personnel or department.
- Assisted customers with loading and unloading items from their vehicles.
- Received customer vehicles for service and parked them in designated areas.
- Responded promptly to customer inquiries regarding pricing estimates for specific types of repairs or maintenance services.
- Tracked and documented completed duties.
Skills
- Customer service
- Vehicle inspection
- Client communication
- Parts ordering
- Problem solving
- Attention to detail
- Team collaboration
- Conflict resolution
Languages
Spanish
Professional
English
Professional
Timeline
Customer Service
Auto Tag 4less
07.2020 - 06.2025
Service Porter and Customer Service
Palm Beach Toyota
11.2018 - 04.2020