Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carolina Melendez

Santa Fe

Summary

Dynamic and dedicated wait staff member with a strong work ethic and expertise in hospitality service, honed at Red Lobster. Proven ability to enhance customer satisfaction through attentive service and effective upselling. Bilingual in Spanish and English, skilled in POS system operation and server training, fostering a collaborative team environment.

Overview

24
24
years of professional experience

Work History

Wait Staff Member

Thunderbird Bar & Grill
09.2014 - Current
  • Assisted in training new waitstaff members, fostering a team-oriented work environment.
  • Take and serve food and drinks orders to patron of this popular local restaurant.
  • Use POS system to input orders and process cash, debit, and credit card payments.
  • Maintain customer satisfaction by clarifying questions about orders and specialty items.
  • Perform side work (including setup, Sanitation, and assisting other servers) to help maintain a clean, efficient facility.
  • Welcomed and seated guests.

Wait Staff Member

Red Lobster
09.2001 - 08.2013
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
  • Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
  • Contributed to increased sales by upselling menu items and suggesting daily specials to guests.

Education

Certificate - Nail Technician

Glitz School of Cosmetology
Santa Fe, NM
01-2025

Business Administration/Accounting

Los Angeles High School
Los Angeles, CA
05-2014

Skills

  • Efficient organization
  • POS system operation
  • Client care-Expert
  • Sanitation/Sterilization-

    • Expert

  • Strong work ethic
  • Hospitality service expertise
  • Cash handling
  • Server training
  • Reliable and responsible
  • Leadership
  • Bilingual-Spanish/English

Timeline

Wait Staff Member

Thunderbird Bar & Grill
09.2014 - Current

Wait Staff Member

Red Lobster
09.2001 - 08.2013

Certificate - Nail Technician

Glitz School of Cosmetology

Business Administration/Accounting

Los Angeles High School

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