CAROLINA MENA
Sunrise,FL
Summary
I specialize in creating tailor-made travel experiences with a deep focus on cultural immersion and personal connections. With over 19 years of experience in the travel industry, I have crafted unique journeys that turn destinations into unforgettable memories. I am currently studying to obtain the CDA (Child Development Associate) Credential and have earned a certificate in "Understanding ADHD and Autism" from Miami Dade College. I am also taking a course in Behavior Management and working part-time at Venetian Nail Spa.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Lady Towel
Venetian Nail Spa
02.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- In this role, I focus on maintaining a clean and organized environment to provide clients with a pleasant and comfortable experience. My daily tasks include preparing towels, restocking the fridge with cold beverages for customers, keeping the bathrooms tidy and well-stocked, washing glassware, organizing tools, cleaning and packing acrylic files, maintaining the paraffin machine, managing trash, restocking supplies, and ensuring the sanitization room is always clean and orderly.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Bespoke Travel Consultant (Freelance)
#GoätLeisure
09.2023 - Current
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- As a freelance consultant, I design and plan personalized, tailor-made trips that focus on cultural exploration and meaningful connections with local communities. Each travel experience is uniquely crafted to meet the specific desires and dreams of my clients.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
Multitask Associate
Real Bins
04.2023 - 09.2023
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Managed store operations, emphasizing customer service and visual merchandising to enhance the shopping experience.
Chief Operating Officer
#Goät Travel
05.2018 - 04.2023
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Mentored team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization.
- Oversaw day-to-day operations across multiple departments, ensuring timely delivery of projects and streamlined workflows.
- Guided teams through periods of significant change by providing clear communication and decisive leadership during transitions.
- Created customized travel experiences and managed corporate travel logistics, ensuring a seamless and enriching journey for clients.
Assistant General Director
Trip CT
07.2017 - 03.2018
- Fostered a collaborative work environment by promoting teamwork across all organizational levels, leading to improved overall efficiency.
- Established strong relationships with vendors, negotiating favorable contracts to reduce expenses.
- Coordinated administrative activities and contributed to strategic planning for business operations.
Vacation Consultant & Sales Executive
Various Companies
09.2005 - 08.2016
- Organized group travel experiences, coordinating logistics and managing participant expectations for successful trips.
- Conducted thorough research on destination options, enabling well-informed recommendations tailored to individual client needs.
- Assisted clients in resolving travel-related issues, ensuring a positive vacation experience.
- Monitored client feedback and adjusted service offerings accordingly, ensuring a consistently high level of satisfaction.
- Provided exceptional customer service, selling customized travel packages for national and international clients, and ensuring personalized attention to meet their needs.
Education
Bachelor of Arts - TOURISM
UNIVERSIDAD AUTÓNOMA DEL ESTADO DE MÉXICO
Zumpango, Estado De México09.2005
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Flexible and Adaptable
- Time Management
- Multitasking
- Organizational Skills
- Computer Skills
Certification
- Currently studying to obtain the Child Development Associate (CDA) Certificate
- Understanding ADHD and Autism Junio 2024. MIAMI DADE COLLEGE
- Currently taking a course in Behavior Management MIAMI DADE COLLEGE
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Lady Towel
Venetian Nail Spa
02.2024 - Current
Bespoke Travel Consultant (Freelance)
#GoätLeisure
09.2023 - Current
Multitask Associate
Real Bins
04.2023 - 09.2023
Chief Operating Officer
#Goät Travel
05.2018 - 04.2023
Assistant General Director
Trip CT
07.2017 - 03.2018
Vacation Consultant & Sales Executive
Various Companies
09.2005 - 08.2016
- Currently studying to obtain the Child Development Associate (CDA) Certificate
- Understanding ADHD and Autism Junio 2024. MIAMI DADE COLLEGE
- Currently taking a course in Behavior Management MIAMI DADE COLLEGE
Bachelor of Arts - TOURISM
UNIVERSIDAD AUTÓNOMA DEL ESTADO DE MÉXICO
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