Summary
Work History
Education
Skills
Languages
Timeline
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Carolina Munera Restrepo

Saugus,MA

Summary

Hello,

I plan on pursuing my career as a law enforcement officer when I finish college. I am a reliable, well-organized individual who excels at balancing several obligations while maintaining a positive attitude. I have the capacity to accept additional duties in order to achieve Team objectives. team player with a strong dedication to detail and excellent planning abilities. I work extremely diligently and make sure to provide great customer service at all times.

Work History

Guest Service Representative

Boston Duck Tours
04.2022 - Current
  • Resolved guest complaints and discrepancies in a courteous manner.
  • Welcomed guests on arrival, displaying a professional and friendly approach.
  • Responded to guest inquiries, complaints, and special requests to increase customer satisfaction.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Maintained high level of professionalism and discretion when dealing with guests.

Cashier/Sales Associate

Boston Campus Gear
03.2023 - 09.2023
  • Assisted customers by answering questions
  • Operated POS terminals and cash drawer balancing.
  • Connected with customers to support positive transaction experiences and address service concerns.
  • Greeted all customers warmly to build welcoming and positive atmosphere within store.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Sales Associate

TJ MAXX
08.2020 - 03.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Managed efficient cash register operations.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Education

Bachelor of Arts - Criminal Justice/Criminology

University of Massachusetts - Boston
Boston, MA
05.2026

No Degree - N/A

Malden Catholic High School
Malden
09.2022

Skills

  • Customer Service
  • Guest Relations
  • Issue Resolution
  • Detail Oriented
  • Verbal and Written Communication
  • Guest Accommodations

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Cashier/Sales Associate

Boston Campus Gear
03.2023 - 09.2023

Guest Service Representative

Boston Duck Tours
04.2022 - Current

Sales Associate

TJ MAXX
08.2020 - 03.2022

Bachelor of Arts - Criminal Justice/Criminology

University of Massachusetts - Boston

No Degree - N/A

Malden Catholic High School

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Carolina Munera Restrepo