Carolina Nunez-Hernandez
Turlock,CA
Summary
Strong academic record, interpersonal and social skills, team collaboration, attention to detail, proficient computer skills, quick learner, data collection, health education, injury prevention, and fluent in English and Spanish
Overview
5
5
years of professional experience
Work History
Customer Service Representative
The UPS Store 4445
06.2021 - 08.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Displayed professionalism and composure during high-pressure scenarios.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Served customers by providing assistance with product selection, ordering, billing, returns, exchanges, and technical support.
Enrollment Assistant
CSU Stanislaus Enrollment Services Department
10.2019 - 06.2020
- Managed sensitive applicant information with utmost confidentiality, maintaining compliance with privacy regulations.
- Assisted students with the enrollment process by providing detailed information and answering questions.
- Verified accuracy of transcripts and academic records before processing
Receptionist
I AM YOGA Wellness Studio
01.2019 - 10.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Designed and implemented an efficient filing system for critical documents, enhancing overall office organization.
- Handled cash transactions daily and maintained sales and payments records accurately.
Gymnastics Coach
Gymnastics Unlimited
06.2017 - 02.2018
- Developed and implemented individualized gymnastics programs for students of all skill levels and ages, ranging from 3 to 6 years old.
- Regular evaluations conducted to assess student progress, identify areas for improvement, and adjust training plans.
- Engaged with parents and guardians, providing regular updates on athlete progress and addressing concerns.
Education
Bachelor of Science - Public Health Promotion
California State University, Stanislaus
Turlock, CA12-2024
Field Work
- Interned at Safe Kids Stanislaus for Public Health Practicum
- Assisted with their Child Passenger Safety Program in: recording necessary data, translating technical terms from English to Spanish during car seat inspections, and helping car seat technicians with health education presentations
Timeline
Customer Service Representative
The UPS Store 4445
06.2021 - 08.2022
Enrollment Assistant
CSU Stanislaus Enrollment Services Department
10.2019 - 06.2020
Receptionist
I AM YOGA Wellness Studio
01.2019 - 10.2019
Gymnastics Coach
Gymnastics Unlimited
06.2017 - 02.2018
Bachelor of Science - Public Health Promotion
California State University, Stanislaus
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