CAROLINA OCAMPO
1725 Stokes St. #3 San Jose ,CA
Summary
Dedicated, hardworking Cafe Manager with a professional and extensive knowledge of customer service. High energy and outgoing with a positive attitude and the ability to stay calm and focused in stressful situations. Engaging and pleasant personality with the ability to monitor work quality, provide excellent training and maintain a clean and safe work environment.
Overview
16
16
years of professional experience
Work History
Sales Associate
Toyota
San Jose, CA
03.2021 - Current
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Assistant Cafe Manager
Bon Appétit Management Company
Mountain View, CA
09.2017 - 01.2020
- Handled business administration functions such as payroll, cash register counting and supply ordering.
- Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces.
- Kept cafe in full compliance with health code standards and achieved consistent scores above Number.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Verified prepared food met all standards for quality and quantity before serving to customers.
- Coordinated and organized all restaurant inventory.
- Motivated staff to perform at peak efficiency and quality.
Supervisor
Bon Appétit Management Company
Mountain View, CA
08.2016 - 09.2017
- Responded to users requests with friendly, knowledgeable service and support
- Completed Temperature logs each day
- Placed special merchandise orders for Business needs
- Trained new employees and guide them to their new positions
- Recognized and rewarded outstanding work performance to cultivate a positive and Safe culture
- Efficient on Mobius & Labelling
- Reconciled Invoices
- Entered data promptly and efficiently regarding Inventory, Budget Tracker and LeanPath
- Maintained cleanliness and presentation of the dinning room and production floor.
Manager
Mo's Breakfast + Burger Joint
278 E. Campbell Ave, Campbell CA
02.2014 - 04.2017
- Carefully trained and supervised staff
- Ensure safe working practices are followed
- Managed 45 people including back of the house
- Greet Approximately 250 - 400 guests
- Correctly calculated inventory and ordered beer and wine
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
- Maintained a safe working and guest environment to reduce the risk of injury and accidents
- Make sure that all equipment are handled, store and used safely
- Go over the menu and executed new menu implementations
- Solve customer problems and issues
Hostess/Server
Opa Authentic Greek Cuisine
Willow Glen CA
02.2015 - 01.2016
- Set dining tables according to type of event and service standards
- Monitored dinning room and guest flow to maximize table usage
- Assisted waiters with any special request
- Greet and seat customers in a friendly manner
- Managed large customer crowds
Waitress
Hobee's California Restaurants
680 River Oaks, Milpitas CA
08.2008 - 03.2014
- Maintain server's area neat and clean
- Answer the phone
- Clean tables
- Answer customer inquiries
- Consistently provided professional, friendly and engaging service
Education
High School Diploma - undefined
Del Mar High School
San Jose CA2007
GED - undefined
San Jose City College
San Jose CASkills
- Cash handling expert
- Food Safety Understanding
- California Food Handlers card
- Comfortable standing for long time periods
- Ability to work unsupervised
- Works well under pressure
- Up-selling capability
- Neat, clean and professional appearance
- Bilingual English and Spanish
- Friendly
- Dedicated and dependable
- Quick problem solver
References
Aurora Romero
Restaurant Manager
- Hobees California Restaurant
(408) 630-7202
Berenice Vergara
Cafe Manager
- Bon Appétit Management
(408) 661-5054
Timeline
Sales Associate
Toyota
03.2021 - Current
Assistant Cafe Manager
Bon Appétit Management Company
09.2017 - 01.2020
Supervisor
Bon Appétit Management Company
08.2016 - 09.2017
Hostess/Server
Opa Authentic Greek Cuisine
02.2015 - 01.2016
Manager
Mo's Breakfast + Burger Joint
02.2014 - 04.2017
Waitress
Hobee's California Restaurants
08.2008 - 03.2014
High School Diploma - undefined
Del Mar High School
GED - undefined
San Jose City College