Carolina Ocano
Glendale,United States
Summary
Experienced retail operations supervisor with a strong background in managing daily store functions at CVS. Adept at leading teams, optimizing workflows, and ensuring exceptional customer service and compliance. Ready to bring leadership and problem-solving skills to a dynamic assistant manager role.
Overview
7
7
years of professional experience
Work History
Operations Manager RX
CVS
Scottsdale, AZ
05.2022 - Current
- Oversaw scheduling, inventory control, shrink reduction, and visual merchandising to ensure operational efficiency and sales goals were met.
- Supervised and coached a team of 6, increasing productivity and morale through ongoing performance assessments.
- Worked with pharmacy and front-store teams to ensure exceptional customer service and resolve escalated customer issues professionally and efficiently.
- Led store opening/closing procedures, cash handling, and daily bank deposits with 100% accuracy.
- Performed interviews, trained new hires and implemented ongoing staff development initiatives to maintain high performance and consistency
- Analyzed sales trends and operational data to implement process improvements that increased sales and reduced costs.
Shift Supervisor
CVS
Scottsdale
12.2021 - 05.2022
- Work effectively with store management and store crews
- Supervise store crew by assigning, directing and following up on activities
- Assist customers with their questions, problems and complaints
- Promote CVS customer service culture
- Handle customer relations issues in accordance to company policies and procedures
Production Supervisor
Savers
Avondale, Arizona
11.2019 - 12.2021
- Managed workflow by assigning responsibilities
- Guide and coach employees, monitor productivity
- Performed routine checks on inventory levels.
- Oversee safe use of equipment and compliance, schedule regular maintenance
Shift Lead
McDonald's
Glendale, AZ
05.2018 - 11.2019
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Ensured order accuracy and giving the best experience to the customer.
Education
Esthetician License -
Aveda Institute
Phoenix08.2025
Skills
- Team Supervision
- Basic maintenance and repair
- Sales
- Merchandising
- Cleaning
- Food Production
- Cash handling
- Customer Service
- Administrative experience
- Leadership
- Communication skills
- Production Management
- Organizational skills
- Conflict Resolution
- Staff Training & Development
- Inventory Management
- Adaptability
- Attention to Detail
- Multitasking in Fast-Paced Environments
- Microsoft Office (Word, Excel, Outlook
- Time Management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Operations Manager RX
CVS
05.2022 - Current
Shift Supervisor
CVS
12.2021 - 05.2022
Production Supervisor
Savers
11.2019 - 12.2021
Shift Lead
McDonald's
05.2018 - 11.2019
Esthetician License -
Aveda Institute