Kim Chism
Tucson
Summary
Dynamic Operations Manager with CVS Pharmacy Health, adapt at enhancing efficiency through strategic process improvements and effective team leadership. Proven track record in inventory management and customer service, driving productivity and satisfaction. Skilled in problem-solving and staff development, fostering a collaborative environment to achieve operational excellence.
Experienced with overseeing complex operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management for optimal operational performance.
Overview
15
15
years of professional experience
Work History
Operations Manager Rx
CVS Pharmacy Health
08.2010 - 10.2025
- Streamlined operational workflows to enhance efficiency and reduce bottlenecks.
- Implemented process improvements resulting in increased productivity across teams.
- Coordinated cross-departmental communication to align operational goals with company objectives.
- Monitored inventory levels, ensuring optimal stock availability and reducing excess waste.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed performance metrics to identify trends, driving strategic initiatives to enhance pharmacy operations.
- Coordinated supply chain logistics to ensure timely delivery of products and optimal inventory levels.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Developed and implemented strategies to maximize customer satisfaction.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
Pharmacy Inventory Specialist
Omnicare
11.2018 - 11.2019
- Assisted in monitoring inventory levels to ensure adequate stock for pharmacy operations.
- Learned and utilized inventory management software for tracking pharmaceutical supplies.
- Supported the organization of medication storage areas to enhance accessibility and safety.
- Participated in regular inventory audits to verify accuracy and compliance with regulations.
- Provided assistance during restocking processes, ensuring timely availability of medications.
- Contributed to maintaining a clean and organized workspace in compliance with health standards.
- Streamlined medication ordering process, ensuring timely delivery of essential medications to patients.
Assistant Manager
Dollar General Store
05.2018 - 11.2019
- Assisted in daily operations, ensuring efficient workflow and team collaboration.
- Supported inventory management by tracking stock levels and organizing supplies.
- Executed customer service protocols, addressing inquiries and resolving issues promptly.
- Contributed to team meetings, sharing insights on process improvements and operational challenges.
- Trained new staff on company procedures and best practices for service delivery.
- Maintained accurate records of transactions and employee schedules using relevant software tools.
- Collaborated with management to streamline communication between departments for improved efficiency.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
High School Diploma -
Melrose
Memphis, TN05-1981
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Inventory management
Timeline
Pharmacy Inventory Specialist
Omnicare
11.2018 - 11.2019
Assistant Manager
Dollar General Store
05.2018 - 11.2019
Operations Manager Rx
CVS Pharmacy Health
08.2010 - 10.2025
High School Diploma -
Melrose