Kenneth Pino
Norwalk,CT
Summary
Results-driven Operations Manager with a strong focus on problem-solving, team leadership, and customer service. Proven track record in enhancing operational efficiency and ensuring health and safety compliance.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Operations Manager RX
CVS HEALTH CORPORATION
Westport, CT
03.2018 - Current
- Collaborate within a senior leadership team to directly oversee daily operations for a flagship, high-volume location generating $11M in annual revenue, spearheading multi-quadrant management, inventory procurement, and shrink-reduction strategies.
- Streamlined operational processes to enhance efficiency and reduce errors.
- Analyzed performance metrics to identify trends and optimize resource allocation across departments.
- Optimized store labor costs by managing weekly schedules and payroll for over 20 employees, maintaining strict adherence protocols to align with targeted sale targets.
- Led cross-functional teams to implement process improvements and drive operational excellence.
- Enhanced store flexibility and operational continuity by completing cross-functional training in the pharmacy, assisting with prescription processing, inventory management, and HIPPA-compliant customer service.
Shift Supervisor
Bow Tie Cinemas
Stamford, CT
2015 - 03.2018
- Trained and mentored staff on customer service protocols and cash handling procedures.
- Implemented inventory management processes to track supplies and reduce waste.
Education
Associate of Science - Nursing
Norwalk Community College
Norwalk, CT05-2026
Skills
- Problem-solving
- Team leadership
- Customer service
- Decision-making
- Employee relations and conflict resolution
- Planning and implementation
- Policies and procedures implementation
- Health and safety compliance
- Onboarding and orientation
- Cross-functional communications
Certification
- Licensed Pharmacy Technician - 2023-Present
- BLS Provider, American Heart Association - 2024-Present
Languages
Spanish
Professional Working
Timeline
Operations Manager RX
CVS HEALTH CORPORATION
03.2018 - Current
Shift Supervisor
Bow Tie Cinemas
2015 - 03.2018
Associate of Science - Nursing
Norwalk Community College