Jairo Zamora
Dexter
Summary
Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Operations Manager RX
CVS Health
Ann Arbor, MI
10.2021 - 04.2026
- Managed daily operations, including scheduling, inventory management, and customer service
- Led a team of 20+ employees, providing guidance and support to ensure efficient operations
- Developed and implemented strategies to improve productivity and streamline processes
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Streamlined operational processes to enhance efficiency across multiple departments.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Despite my store having a store manager I am the one that is sought out to solve problems with customers and team members
- Led cross-functional teams to implement strategic initiatives, improving service delivery and customer satisfaction.
Property Manager
U-Store Self Storage
Saline, MI
04.2021 - 10.2021
- Managed and oversaw daily operations of residential and commercial properties, ensuring efficient and smooth functioning of all aspects of property management
- Conducted regular property inspections to identify maintenance needs, safety hazards, and compliance issues, ensuring a well-maintained and safe living or working environment
- Negotiated and enforced lease agreements, addressing legal and financial considerations, and ensuring compliance with property regulations and policies
- Collaborated with contractors and vendors to coordinate property repairs and improvements, ensuring high-quality work and cost-effectiveness
- Managed and optimized property budgets, tracking income and expenses, and implementing financial strategies that resulted in a 5% improvement in overall property profitability
- Conducted market analysis to set competitive rental rates, contributing to increased property revenue and market competitiveness
- Handled tenant disputes and conflicts professionally and effectively, maintaining positive relationships and minimizing legal complications
- Maintained accurate and up-to-date property records, including lease agreements, maintenance logs, and financial documents, ensuring compliance with industry regulations
- Implemented a proactive rent collection process, reducing late payments by 10% and improving overall cash flow
- Implemented cost-effective maintenance strategies, resulting in a 5% reduction in property maintenance expenses by always watching repairs happen, asking questions, learning how things worked, so I could perform the work myself
Property Manager
Simply Self Storage
Ypsilanti, MI
01.2019 - 04.2021
- Oversaw daily operations, ensuring efficient facility management and superior customer service.
- Conducted regular staff training sessions for property maintenance and management personnel, enhancing team productivity and performance
- Developed and implemented strategic marketing initiatives to enhance occupancy rates.
- Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
- Increased revenue by 5% with strategic lease renewal negotiations, focusing on tenant retention.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
Education
High school diploma -
Miami Senior High School
Miami, FLSkills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Employee relations and conflict resolution
- Planning and implementation
- Staff training
- Inventory management
- Schedule management
- Customer relationship management (CRM)
- Retail operations management
- Cross-functional communications
Accomplishments
- Promoted to Operations Manager RX after 6 months with CVS.
- Supervised team of 20+ staff members.
- Collaborated with team of 20+ in the development of 'One Store,One Team' within CVS.
- Reduced delinquent tenants by 5% through talking to repeat delinquent tenants and offering them to consider downsizing their unit. This in turn saved them money, kept them happy while freeing up a new unit at a higher rate.
Certification
- Driver's License
- Licensed Pharmacy Technician - 02/04/25-02/04/27
Languages
Spanish - Intermediate
English - Fluent
Timeline
Operations Manager RX
CVS Health
10.2021 - 04.2026
Property Manager
U-Store Self Storage
04.2021 - 10.2021
Property Manager
Simply Self Storage
01.2019 - 04.2021
High school diploma -
Miami Senior High School