Carolina Peguero
Union City,NJ
Summary
6+ years of experience includes working in a fast-paced care clinic to triage patients, take vital signs, and assist with all areas of patient care. Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to ensuring regulatory compliance and adherence to practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills. Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top- notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Pain Relief Clinic
Union City, NJ
03.2022 - 12.2023
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Conducted patient intake interviews to collect medical information and insurance details.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Checked patients in and out for appointments and collected co-payments.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Gathered, transcribed and typed medical information into charts.
- Called patients to confirm scheduled appointments and obtain additional details.
- Protected patients by observing strict HIPAA guidelines.
- Took messages from patients and promptly relayed to appropriate staff.
- Entered insurance, demographics and health history into patient database.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Straightened up waiting room to maintain neat and organized space.
Medical Assistant/Receptionist
Diligent Urgent Care
Union City, NJ
01.2022 - 06.2022
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis
- Interviewed patients and reviewed patient files to determine medical histories, previous treatment and therapies and medication history
- Maintained strict patient privacy and confidential patient information, taking care to meet HIPAA guidelines and statutes for data security
- Ordered laboratory testing, physical assessments and specialist consults to help diagnose and treat patients
- Added and corrected information in patient electronic health records
- Performed laceration repair, suturing, stapling and gluing and used butterfly bandages
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment
- Scheduled appointments for patients via phone and in person
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies
- Collaborated with local pharmacies to resolve and clarify issues with patient medication
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
Medical Assistant/Phlebotomist
D.R Shypula's Office
Avenel, NJ
07.2021 - 12.2021
- Scheduled appointments for patients via phone and in person
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment
- Performed preliminary physical tests to accurately record results in patient history summary
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies
- Educated patients about medications, procedures and physician's instructions
- Organized charts, documents and supplies to maintain team productivity
- Coordinated and executed medical waste disposal according to governmental and organizational standards
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
Podiatrist Assistant
Ramos Foot and Ankle Center
Perth Amboy, NJ
12.2019 - 12.2020
- Conducted initial medical screenings and reviewed vital signs, basic podiatry exam and medical history
- Coordinated and managed patient care with efficiency and professionalism by scheduling appointments, educating patient on procedures
- Maintained clean surgical area for procedures using aseptic techniques
- Collaborated with physician during examination and procedures, producing needed tools or supplies
- Cut toenails and applied dressings and bandages to patient's feet as directed by podiatrist
- Led patients to treatment rooms and answered questions regarding procedures in easy-to-understand terminology
- Restocked shelves and procedure trays to maintain proper inventory levels
- Facilitated support to office staff by answering phones, invoicing patients and scheduling appointments
- Reviewed discharge instructions and prescription information for accuracy and delivered to patients at checkout
- Kept facility stocked with necessary supplies, equipment and instruments
- Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations
- Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
Optometric Technician/Receptionist
Healthy Eyes Vision Services
Perth Amboy, NJ
09.2018 - 12.2019
- Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection
- Supported optometrist with vision screenings and exams by prepping rooms with medical instruments
- Examined eyes with instruments and pharmaceutical agents to determine visual acuity
- Sent patient prescriptions to pharmacies and scheduled future appointments
- Cleaned and performed minor maintenance on examination equipment and glasses
- Assisted patients in finding correct medications, eyeglasses and contact lenses
- Assisted with lens and glasses creation and packaging
- Protected patients by observing strict HIPAA guidelines
- Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients
- Coordinated inventory, stocking, and ordering
- Resolved customer complaints immediately, escalating those that required additional assistance.
Education
Medical - Medical Assisting
Lincoln Technical Institute
Edison, NJAssociate's degree - Criminal Justice
Hudson County Community College
Union City, NJ03.2023
High school Diploma -
Carteret High School
Carteret, New Jersey06.2017
Skills
- Covid-19 screener
- EMR
- Injections
- Proper sterilization
- HIPAA compliance
- Cash transactions
- Email and telephone decorum
Certification
First Aid Certification
CPR Certification
Certified Medical Assistant
Timeline
Front Desk Receptionist
Pain Relief Clinic
03.2022 - 12.2023
Medical Assistant/Receptionist
Diligent Urgent Care
01.2022 - 06.2022
Medical Assistant/Phlebotomist
D.R Shypula's Office
07.2021 - 12.2021
Podiatrist Assistant
Ramos Foot and Ankle Center
12.2019 - 12.2020
Optometric Technician/Receptionist
Healthy Eyes Vision Services
09.2018 - 12.2019
Medical - Medical Assisting
Lincoln Technical Institute
Associate's degree - Criminal Justice
Hudson County Community College
High school Diploma -
Carteret High School