Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Carolina Peguero

Valley Stream ,NY

Summary

6+ years of experience includes working in a fast-paced care clinic to triage patients, take vital signs, and assist with all areas of patient care. Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to ensuring regulatory compliance and adherence to practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills. Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top- notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Dental Front Desk Assistant

Smile Central Dental
01.2024 - Current
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
  • Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
  • Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
  • Helped patients complete necessary medical forms and documentation.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Completed new patient registrations in software to create accurate and comprehensive records.
  • Understood dental terminology and insurance breakdowns to communicate with external stakeholders.

Front Desk Receptionist

Pain Relief Clinic
03.2022 - 12.2023
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Checked patients in and out for appointments and collected co-payments.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Gathered, transcribed and typed medical information into charts.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Protected patients by observing strict HIPAA guidelines.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Entered insurance, demographics and health history into patient database.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Straightened up waiting room to maintain neat and organized space.

Medical Assistant/Receptionist

Diligent Urgent Care
01.2022 - 08.2022
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis
  • Interviewed patients and reviewed patient files to determine medical histories, previous treatment and therapies and medication history
  • Maintained strict patient privacy and confidential patient information, taking care to meet HIPAA guidelines and statutes for data security
  • Ordered laboratory testing, physical assessments and specialist consults to help diagnose and treat patients
  • Added and corrected information in patient electronic health records
  • Performed laceration repair, suturing, stapling and gluing and used butterfly bandages
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment
  • Scheduled appointments for patients via phone and in person
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication
  • Administered rapid tests for COVID and strep to help clinical staff assess conditions.

Medical Assistant/Phlebotomist

D.R Shypula's Office
09.2018 - 12.2021
  • Scheduled appointments for patients via phone and in person
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment
  • Performed preliminary physical tests to accurately record results in patient history summary
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies
  • Educated patients about medications, procedures and physician's instructions
  • Organized charts, documents and supplies to maintain team productivity
  • Coordinated and executed medical waste disposal according to governmental and organizational standards
  • Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.

Education

Medical - Medical Assisting

Lincoln Technical Institute
Edison, NJ

Associate's degree - Criminal Justice

Hudson County Community College
Union City, NJ
03.2023

High school Diploma -

Carteret High School
Carteret, New Jersey
06.2017

Skills

  • Covid-19 screener
  • EMR
  • Injections
  • Proper sterilization
  • HIPAA compliance
  • Cash transactions
  • Email and telephone decorum

Certification

First Aid Certification CPR Certification Certified Medical Assistant

Timeline

Dental Front Desk Assistant

Smile Central Dental
01.2024 - Current

Front Desk Receptionist

Pain Relief Clinic
03.2022 - 12.2023

Medical Assistant/Receptionist

Diligent Urgent Care
01.2022 - 08.2022

Medical Assistant/Phlebotomist

D.R Shypula's Office
09.2018 - 12.2021

Medical - Medical Assisting

Lincoln Technical Institute

Associate's degree - Criminal Justice

Hudson County Community College

High school Diploma -

Carteret High School

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Carolina Peguero