Carolina Petralifis
Monroe,CT
Summary
Results-driven Branch Supervisor successful at overseeing diverse areas to enable business success. First-rate trainer and coach with exceptional communication and organizational abilities. Superior work ethic combined with uncompromising integrity.
Overview
7
7
years of professional experience
Work History
Branch Supervisor
TD Bank
06.2021 - Current
- Responsible for ensuring that the branch is operationally sound
- Motivated, trained and disciplined employees to meet performance benchmarks.
- Maintained scheduling for main branch to keep shifts appropriately staffed.
- Collaborated with other supervisors to coordinate activities of individual team members and departments.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Partners with Store Leadership to achieve both Store and individual performance metrics
- Responsible for making sound decisions and timely problem resolution
- Leads the operational standards of the Store, including but not limited to cash handling, control of negotiable items, preventing fraud, managing controllable expenses, promoting integrity, Customer privacy and Employee safety
- Experience with interviewing potential employee's
- Provides supervision/coaching/mentoring of Teller and Platform staff to positively reinforce behavior and assists with staff development planning
- Balanced operational awareness with customer focus.
- Worked closely with lending department to assure accuracy with applications submitted
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
Financial Services Representative
Td Bank
12.2020 - 05.2021
- Met with clients and prospects to develop understanding of other financial objectives and needs
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
- Contributes to the ongoing improvement of the Customer Experience by leading, coaching and modeling quality service at every Customer interaction
- Responsible for making sound decisions and timely problem resolution
- Maintains strong product and sales knowledge and champions core service values
- Provides guidance and training to less experienced staff
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Met with members to understand goals and recommend solutions to fit specific needs.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
Customer Service Representative
TD Bank
08.2017 - 12.2020
- Consistently executes appropriate behaviors to deliver a Legendary Customer
- Proactively reaches out to Customers to deepen relationships through needs-based conversations
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Opens accounts and related services
- Originates loan applications, prepares documents and conducts loan closings
- Makes quality referrals to appropriate partners
- Active part in training other representatives and tellers on products and services
Teller
Td Bank
08.2015 - 08.2017
- Accurate Cash Handling
- Processed customer transactions promptly, minimizing wait times.
- Educated customers on use of banking website and mobile apps.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Counted, verified and handled bank deposits and armored car transactions.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Processes regular Teller transactions for Customers including servicing Customer accounts, accepting loan payments, accepting safe deposit box payments, processing sales of gift cards, cashing checks, verifying currency, balancing cash drawer, and night deposits
- Resolves problems independently, escalating more difficult issues to management
- Executed wire transfers, stop payments and account transfers.
Skills
- Staff Evaluations
- Customer Loyalty
- Goals and Performance
- Cash Handling
- Supervising Tellers
- Branch Operations
- Operations Management
- Employee Development
- People Skills Problem
- Resolution Schedule
- Able to grasp new concepts quickly
- Computer proficiency
- Team Work Skills
- Public Speaking
- Professionalism
- Strong work ethic
- Leadership
- Multitasking Abilities
- Excellent Communication Skills
- Team Player
Timeline
Branch Supervisor
TD Bank
06.2021 - Current
Financial Services Representative
Td Bank
12.2020 - 05.2021
Customer Service Representative
TD Bank
08.2017 - 12.2020
Teller
Td Bank
08.2015 - 08.2017