Carolina Petralifis
Monroe,CT
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Sales Representative Contact Center
M & T Bank
Bridgeport, CT
07.2023 - Current
- Working remote
- Utilizing Multiple Systems
- Multi Tasking
- Clear communication
- Proficiency with Microsoft word, Excel
- Answered product questions with up-to-date knowledge of sales and promotions.
- Contacted new and existing customers to outline benefits of products.
- Created successful strategies to develop and expand customer sales.
- Developed key customer relationships to increase sales.
- Identified customer needs by asking questions and advising on best solutions.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Store Supervisor
TD Bank
01.2021 - 03.2023
- Responsible for Defusing Escalated Customers
- Responsible for assisting with Claim inputs and handling Customer complaints
- Responsible for ensuring that the branch is operationally sound
- Responsible for providing Legendary customer service,
- Partners with Store Leadership to achieve both Store and individual performance metrics
- Responsible for making sound decisions and timely problem resolution
- Leads the operational standards of the Store, including but not limited to cash handling, control of negotiable items, preventing fraud, managing controllable expenses, promoting integrity, Customer privacy and Employee safety
- Experience with interviewing potential employee's
- Provides supervision/coaching/mentoring of Teller and Platform staff to positively reinforce behavior and assists with staff development planning
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Coaching and training team member's, providing honest helpful feedback for the best results
- Educated staff on strategies for handling difficult customers and challenging situations.
Customer Service Representative I & II
TD Bank
Bridgeport, CT
08.2017 - 12.2020
- Consistently executes appropriate behaviors to deliver a Legendary Customer
- Proactively reaches out to Customers to deepen relationships through needs-based conversations
- Opens accounts and related services
- Makes quality referrals to appropriate partners & lending
- Active part in training other representatives and tellers on products and services
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Took on operational tasks that needed to be maintained
- Observed and assisted with creating team schedules
Teller I & II
Td Bank
Bridgeport
08.2015 - 08.2017
- Ct
- Accurate Cash Handling
- Processes regular Teller transactions for Customers including servicing Customer accounts, accepting loan payments, accepting safe deposit box payments, processing sales of gift cards, cashing checks, verifying currency, balancing cash drawer, and night deposits
- Resolves problems independently, escalating more difficult issues to management
- Conducts needs-based conversations and offers financial solutions to meet our Customers' needs
Skills
- Leadership
- Professionalism
- Strong Work Ethic
- Attention to Detail
- Ability to Multi Task
- Strong Organizational Skill
- Team Work
- Problem Resolution
- Ability to grasp New concepts
- Handling Customer Complaints
- Complex Problem Solving
- Team Management and Supervision
- Time Management
- Coaching and Mentoring
Languages
Portuguese
Native or Bilingual
Spanish
Professional Working
Timeline
Sales Representative Contact Center
M & T Bank
07.2023 - Current
Store Supervisor
TD Bank
01.2021 - 03.2023
Customer Service Representative I & II
TD Bank
08.2017 - 12.2020
Teller I & II
Td Bank
08.2015 - 08.2017