Carolina Portilho
Mount Vernon,NY
Summary
Dynamic manager with a proven track record in team leadership, employee training, and quality assurance. Committed to enhancing operational efficiency and delivering exceptional customer service.
Overview
2
2
Languages
1
1
Certification
16
16
years of professional experience
Work History
Manager
Sparrow carpet cleaning
Mount Vernon, New York
10.2010 - Current
- Managed daily operations of carpet cleaning services for residential and commercial clients, ensuring client satisfaction and service quality.
- Supervised a team of technicians, fostering a culture of accountability and high-quality service delivery.
- Developed and implemented training programs for new employees on equipment use, enhancing team competency and service effectiveness.
- Scheduled appointments for clients to ensure timely service delivery.
Front Desk Receptionist
The fine men’s salon of westchester
Mamaroneck, New York
05.2016 - 10.2023
- Greeted clients warmly upon arrival at the fine men's salon.
- Managed appointment scheduling using salon software for optimal service flow.
- Checked in customers
- Answered incoming phone calls to assist clients
- Assisted clients with product selections and provided recommendations.
- Walked customers to barber station
- Served refreshments
Education
Pelham High School
Pelham, NYSkills
- Employee training
- Team leadership
- Quality assurance
- Appointment scheduling
- Customer Service
- Fluent in English and Portuguese
- Quick learner
- Multi-task
- Clear communication
- Relationship building
- Sales management
- Customer check-in
- Effective communication
- Attention to detail
- Client communication
- Scheduling appointments
Languages
English
Professional
Portuguese
Professional
Certification
- CPR/AED Certified
Timeline
Front Desk Receptionist
The fine men’s salon of westchester
05.2016 - 10.2023
Manager
Sparrow carpet cleaning
10.2010 - Current
Pelham High School