Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Carolina Rangel

Magnolia

Summary

Accomplished Connection Specialist at Zillow Group, adept in providing exceptional customer service and managing high call volumes with professionalism. Expertise in legal administrative support, including conducting title searches and document preparation at the Law Office of Beard and Lane. Proven ability to manage client relationships, handle legal documentation, and ensure compliance with regulations. Strong communication and organizational skills, with a commitment to delivering exceptional service and support.


Overview

4
4
years of professional experience

Work History

Connection Specialist

Zillow Group
02.2024 - Current
  • Provide an outstanding customer service experience to our customers in strategic marketplaces utilizing a combination of phone and text communication.
  • Identify customer needs through thoughtful questions and intentional follow up and routing qualified opportunities to the appropriate business partner, such as Zillow Premier Agent partners.
  • Comply with corporate and regulatory policies regarding standard operating procedures.
  • Manage high call volumes while providing exceptional customer support and maintaining professional composure.
  • Participate in ongoing development such as the GROW program, as well as participating in test pilots within connections.

Real Estate Paralegal

Law Office of Beard and Lane
01.2022 - 02.2024
  • Provided administrative support for attorney working on formation of LLC's and preparing company agreement documents.
  • Utilized software programs such as Microsoft Word, Excel, and CLIO to draft, review, and file documents such as Warranty Deeds, Deed of Trust, Affidavits of heirship, and other closing documents.
  • Conducted title searches to verify property ownership and identify any liens.
  • Followed proper protocol when notarizing documents, verifying signatures and dates for compliance and making sure the closing process ran smoothly.
  • Collaborated with clients, attorney, and title companies to address issues promptly and maintain positive working relationships.

Office Assistant

Houston Oral Surgery Implant Center
01.2021 - 01.2022
  • Conducted end of day processes including closing out cash payments, reconciling payment transactions, and preparing daily reports for management review.
  • Demonstrated strong multitasking abilities while simultaneously managing phone lines, reception area and office appointment book through eaglesoft software.
  • Ensured a high level of data confidentiality by adhering strictly to HIPAA regulations in all aspects of patient file management and communication practices.
  • Handled administrative tasks such as billing, insurance claims processing, and outlined pricing details for procedures and services.

Education

Bachelor of Science - Political Science

University of Houston-Downtown
Houston, Texas
12-2021

Associate of Arts -

Lone Star College
Houston, TX
05-2017

Skills

  • Attention to Detail
  • Active Listening
  • Adaptability and Flexibility
  • Legal administrative support
  • Notary Public Certification
  • Research and data collection
  • Proofreading
  • Effective Multitasking
  • Organizational Skills
  • Customer Service
  • Workload Management

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Connection Specialist

Zillow Group
02.2024 - Current

Real Estate Paralegal

Law Office of Beard and Lane
01.2022 - 02.2024

Office Assistant

Houston Oral Surgery Implant Center
01.2021 - 01.2022

Bachelor of Science - Political Science

University of Houston-Downtown

Associate of Arts -

Lone Star College

Similar Profiles

CREATE PROFILE
Carolina Rangel