Delania Foster
Kannapolis,NC
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
17
17
years of professional experience
Work History
Patient Connection Specialist
Atrium Healthcare
Mint Hill, NC
01.2022 - Current
- Answers inbound calls for the practice.
- Coordinated scheduling for medical professionals, laboratories, and nursing visits.
- Handled test result and referral request inquiries
- Contributed to the resolution of concierge issues and assisted colleagues with their queries throughout our daily work process.
Front Office Assistant
Novant Health-Core Life
Salisbury, NC
07.2021 - 12.2021
- Assisted with the preparation of daily bank deposits.
- Maintained a clean front office environment including lobby area.
- Generated invoices upon completion of patients visits
- Managed inventory levels for office supplies, ensuring adequate stock was available at all times.
- Processed payments from customers using cash, credit cards or checks.
- Answered incoming calls, responded to voicemails and transferred calls as needed.
- Scheduled appointments for clients and staff members.
Home Health Scheduler
Brightstar Home Health
Charlotte, NC
12.2020 - 06.2021
- Create & Maintain Staff Schedules
- Schedule clients appointments/visits according to care plans and staff availability
- Enters scheduling data & arranges Nurse visits.
Access/Outreach Specialist
Carolinas Healthcare System-Regional Operations Center-Northeast
08.2016 - 08.2019
- Answers inbound and/or places outbound telephone calls as assigned appropriately directs callers
- Ensures all calls are handled efficiently and in a timely manner
- Schedules various appointments following Standard work
- Take requests for refills
- Make patient aware of the Service Level Agreement
- Assists with patient messages, call backs & refill questions
- Trained new staff members on proper policies and procedures related to our work flow.
Live Answer Coordinator
Carolina Internal Medicine - Concord,NC
04.2016 - 08.2016
- Schedules various types of appointment for physicians
- Cancels and reschedule appointments
- Take request for refills,labs and test results.
Registrar
Kannapolis Internal Medicine – Kannapolis, NC
11.2014 - 04.2016
- Greets and Registers patients
- Verifies insurance and demographic information
- Check patients in and out for appointments
- Schedule follow up appointments
- Collect Co-pays
- Answer phones
- Completes Referrals & Authorizations
Radiology Registration Specialist
Carolinas Medical Center Northeast – Concord, NC
08.2011 - 11.2014
- Provided exceptional customer service to a diverse population of patients, and also referring physicians, and insurance company representatives
- Maintained a multi-line call service for incoming calls from patients, physicians, insurance companies, and nurses reporting critical patient results
- Verified and obtained insurance pre-authorizations for patient exams
- Scheduled future patient appointments and obtained requests for records and referrals
- Coordinated and mediated communication between patients, doctor’s offices, and the pre-certification department
- Interviewed incoming patients regarding insurance, financial and personal information
- Supervised front desk duties of second shift, which include checking in patients, preparing schedules for the next day, and answering phone calls
- Diffused patient conflicts and concerns regarding treatment and financial information
Transport Dispatcher
Carolinas Medical Center Northeast – Concord, NC
08.2007 - 08.2011
- Conducted & schedule patients for pickup and drop off where the hospital
- Provided excellent customer service
- Conducted breaks & lunches for co-workers
- Responsible for clerical duties, which included scheduling appointments and handling patient’s complaints.
Education
High School Diploma -
A.L. Brown High School
Kannapolis, NC06-2006
Skills
- Microsoft Office
- MS Word
- Excel
- Powerpoint
- Access
- Star
- Centricity
- Cerner
- IDX
- MedEx
- Typing skills
- Peer communication skills
- Patient/customer communication skills
- Task allocation
- Working independently
- Attention to detail
- Customer service skills
- Task prioritization
- Time management
- Self-motivation
- Creating a positive work environment
References
References Available Upon Request
Volunteer Experience
- Served the homeless at the local soup kitchen.
- Visit the Sick in the hospitals & nursing homes.
Timeline
Patient Connection Specialist
Atrium Healthcare
01.2022 - Current
Front Office Assistant
Novant Health-Core Life
07.2021 - 12.2021
Home Health Scheduler
Brightstar Home Health
12.2020 - 06.2021
Access/Outreach Specialist
Carolinas Healthcare System-Regional Operations Center-Northeast
08.2016 - 08.2019
Live Answer Coordinator
Carolina Internal Medicine - Concord,NC
04.2016 - 08.2016
Registrar
Kannapolis Internal Medicine – Kannapolis, NC
11.2014 - 04.2016
Radiology Registration Specialist
Carolinas Medical Center Northeast – Concord, NC
08.2011 - 11.2014
Transport Dispatcher
Carolinas Medical Center Northeast – Concord, NC
08.2007 - 08.2011
High School Diploma -
A.L. Brown High School