Lauryn Hopkins

• Manage high-volume inbound calls for multiple departments, ensuring accurate information routing and superior caller experience.
• Safeguard confidential patient information while navigating database and scheduling systems.
• Apply critical thinking to assess caller needs and follow protocols for efficient service delivery.
• Supported compliance efforts by maintaining accurate documentation and adhering to regulatory standards.
• Developed and implemented patient care protocols to enhance service delivery efficiency.

· Delivered exceptional front-line service by resolving inquiries and concerns efficiently.

· Trained and coached new team members on policies, service standards, and company procedures.

· Balanced and reconciled cash drawers daily, ensuring accuracy and compliance with store policies.

· Prepared bank deposits and secured funds according to established cash-handling procedures.

· Assisted with tracking daily sales reports and managing cash flow at customer service desk.

• Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
• Operated kitchen equipment efficiently to prepare high-quality food items according to safety standards.
• Collaborated with team members to maintain cleanliness and organization of workstations and dining areas.
• Trained new employees on operational procedures and customer service protocols for seamless integration into team.

• cum laude graduate
• Honor Roll 2021-2024
• President's 2021-2024