Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jane Adams

Charlotte,NC

Summary

Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.

Overview

8
8
years of professional experience

Work History

Patient Connection Specialist

Atrium Healthcare
Charlotte, North Carolina
03.2025 - Current
  • Addressed patient concerns to deliver effective support and resolution.
  • Achieved optimal outcomes for patients through strategic resource management.
  • Resolved issues faced by distressed patients with empathy and professionalism.
  • Facilitated Community-Based Virtual Clinic services, demonstrating a unique skill set compared to peers.
  • Scheduling of laboratory appointments across various specialties.
  • Manage high volumes of calls daily while prioritizing individual patient needs.
  • Always open to constructive feedback and enhancing my skill set.
  • Distinguished as one of top three team performers and consistently secured number one ranking in statistics within first year of experience

Sales Associate

Sephora USA
Charlotte, North Carolina
09.2019 - Current
  • Engaged customers with product knowledge and personalized recommendations.
  • Managed inventory levels and organized product displays effectively.
  • Processed transactions accurately using point-of-sale systems.
  • Maintained a clean and inviting store environment for customers.
  • Conducted product demonstrations to showcase features and benefits.
  • Collaborated with team members to achieve daily sales goals.
  • Handled customer inquiries and resolved issues promptly and professionally.

Sales Lead Manager

Janie And Jack
Charlotte, NC
11.2018 - 02.2019
  • Marked clearance products with updated price tags
  • Responded to questions from customers after presenting key details about the company's products and services
  • Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning
  • Organized the store by returning all merchandise to its proper place
  • Opened and closed the store, which included counting cash drawers and making bank deposits
  • Maintained visually appealing and effective displays for the entire store

Sales Associate

Fresh Produce
Charleston, SC
06.2018 - 11.2018
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions

Water Safety Instructor

Aqua Tots
Charlotte, NC
07.2017 - 06.2018
  • Communicated with parents to discuss youth student progress and goals
  • Promoted safe water practices, including preventive action, emergent response and first-aid
  • Demonstrated water safety and swimming techniques to students of varying skill levels
  • Combined discipline plan with effective measures and lesson plans to increase concentration, participation and progress student accountability

Education

High School Diploma -

Cuthbertson High School
Waxhaw, NC
5 2018

Skills

  • Customer relationship management
  • Time management
  • Adherence to procedures
  • Positive attitude
  • Team collaboration
  • Appointment scheduling
  • Call handling
  • Conflict resolution
  • Problem solving
  • Quality assurance

Timeline

Patient Connection Specialist

Atrium Healthcare
03.2025 - Current

Sales Associate

Sephora USA
09.2019 - Current

Sales Lead Manager

Janie And Jack
11.2018 - 02.2019

Sales Associate

Fresh Produce
06.2018 - 11.2018

Water Safety Instructor

Aqua Tots
07.2017 - 06.2018

High School Diploma -

Cuthbertson High School

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