Shelley Slaughter
Macon,GA
Summary
Detail-oriented professional with over 20 years of experience in healthcare settings. Expertise in coordinating patient appointments, managing medical records, and providing administrative support. Committed to enhancing patient experiences through strong communication and organizational skills.
Overview
11
11
years of professional experience
1995
1995
years of post-secondary education
Work History
Patient Connection Specialist
Atrium Health Navicent
Macon, Georgia
11.2023 - Current
- Answered incoming calls for multiple primary care practices within Atrium Health Navicent and Atrium Health Floyd, ensuring timely patient support.
- Documented patient needs/requests in chart and communicated them to providers and clinical staff, facilitating coordinated care.
- Schedule appointments.
- Delivered excellent customer service and maintained professional phone etiquette, enhancing patient experience.
- Work with EPIC and Genesys systems.
- Work remotely
Practice Assistant
Atrium Health Navicent Primary Care Monroe
Forsyth, Georgia
06.2015 - 10.2023
- Coordinated patient scheduling and managed appointment calendars effectively.
- Assisted with patient intake processes and maintained accurate records.
- Supported physicians by preparing exam rooms and organizing medical supplies.
- Facilitated communication between staff and patients to enhance care experience.
- Communicated with patients regarding test results and follow-up instructions.
- Provided administrative support for office operations, maintaining efficient workflows.
- Scheduled appointments, answered phones, and responded to emails in a timely manner.
- Provided administrative support to physicians and other healthcare staff.
- Processed payments and maintained financial records related to billing and collections.
- Greeted patients upon arrival, collected medical history, and verified insurance coverage.
- Facilitated communication between patients, physicians, and other healthcare professionals.
- Maintained confidentiality when handling sensitive medical information or discussing patient cases with colleagues.
- Answered questions from patients regarding their treatment plans or medications prescribed by physicians. Maintained accurate records of patient information in accordance with HIPAA regulations.
- Performed prior authorizations for patient's medication.
- Was moved to the front desk/check out. Filled in at check-in, as needed.
- I started in the back office, as a medical assistant.
Education
Mary Persons High School
Forsyth, GASkills
- Excellent people skills
- Proper phone etiquette
- Knowledge of medical terminology
- Over 20 years experience working in doctor's office setting
- Expertise in Check-in/ Check out processes
References
References available upon request.
Timeline
Patient Connection Specialist
Atrium Health Navicent
11.2023 - Current
Practice Assistant
Atrium Health Navicent Primary Care Monroe
06.2015 - 10.2023
Mary Persons High School