Carolina Reyes
San Antonio
Summary
Resourceful professional with extensive experience in case management and community outreach. Recognized for strong multicultural competence and advocacy skills, dedicated to empowering clients and improving service delivery across various social service programs.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Social Services Coordinator
Retirement Housing Foundation
San Antonio
01.2025 - 05.2026
- Facilitated communication among residents, families, and staff to enhance support and understanding.
- Coordinated resident services and activities, fostering engagement and well-being for diverse senior populations.
- Delivered comprehensive case management services, ensuring effective crisis intervention, advocacy, referrals, and follow-up.
Managed Care Coordinator
Amerigroup MMP
San Antonio
01.2017 - 10.2024
- Coordinated care plans for members across various healthcare services.
- Monitored member health statuses and identified needs for additional resources.
- Educated members on benefits and available services under their plans.
Community Navigator
Dia De La Mujer Latina
San Antonio
01.2016 - 12.2017
- Coordinated navigation support for community programs and events.
- Facilitated client referrals to community agencies and organizations.
- Assisted clients in accessing vital resources and services.
- Maintained accurate records of client interactions and service referrals.
Womens home director
Lakeview Baptist Church
San Antonio
09.2007 - 09.2016
- Developed and implemented policies, procedures, and standards of care, ensuring a supportive environment for residents.
- Maintained accurate records of home management, including staffing levels and budget oversight.
- Coordinated events fostering spiritual growth and enhancing community outreach efforts.
Education
GED -
SAISD
San Antonio, TX05-2012
Skills
- Crisis intervention
- Case management
- Client assessment
- Resource coordination
- Community outreach
- Client navigation
- Food security
- Homelessness prevention
- Family support
- Social services
- Public assistance programs
- Elderly care
- Individual counseling
- Employment assistance
- Goal setting
- Time management
- Prepare budgets
- Problem solving
- Effective communication
- Active listening
- Multicultural competence
Languages
Spanish
Professional
English
Professional
Certification
- Community Health Worker
- Chaplain
Timeline
Social Services Coordinator
Retirement Housing Foundation
01.2025 - 05.2026
Managed Care Coordinator
Amerigroup MMP
01.2017 - 10.2024
Community Navigator
Dia De La Mujer Latina
01.2016 - 12.2017
Womens home director
Lakeview Baptist Church
09.2007 - 09.2016
GED -
SAISD