Carolina Rosa
Herndon,VA
Summary
Motivated college student and customer service professionally with experience in fast paced hospitality and retail environments. Skilled in delivering high-quality guest experiences, managing financial transactions, and handling guest guest interactions with efficiency and professionalism. Proven ability to adapt quickly, collaborate efficiently, and provide solutions - oriented service. Fluent in both Spanish and English, with strong communication skills to support cross-functional teamwork and enhance client satisfaction.
Overview
2
2
years of professional experience
Work History
Front Desk Agent
Hyatt Place Chantilly
Chantilly, VA
07.2023 - Current
- Provide exceptional customer service by welcoming guests, checking them in/out, and addressing inquiries in a timely, professional manner.
- Process payments and maintain accurate financial records, ensuring all charges are properly documented and balanced at the end of each shift.
- Monitor and ensure a smooth front desk operation by assisting with guest check-in/check-out, verifying IDs, and providing information on hotel amenities and local attractions.
- Document guest preferences and special requests from phone interactions, ensuring accurate and personalized service during check-in and throughout their stay.
- Manage high volume of inbound and outbound phone calls from guests, handling reservations, inquiries, and special requests with professionalism and efficiency.
Restaurant Hostess
Uncle Julios
Reston, VA
12.2022 - 07.2023
- Welcomed guests and guided them to their tables, ensuring a warm and friendly first impression.
- Assisted servers by replenishing beverages and clearing tables, contributing to a smooth dining experience.
- Coordinate with kitchen staff to address and resolve customer feedback and complaints promptly.
- Handled customer complaints with professionalism, maintaining a positive and accommodating approach to guest concerns.
- Executed opening and closing procedures, including inventory restocking and maintaining a clean, organized workspace.
- Managed phone inquiries to schedule and confirm reservations, process takeout orders, and answer service-related questions.
- Consistency delivered exceptional service from initial interaction to guest departure, fostering a loyal customer base.
Education
Some College (No Degree) - Biology
Northern Virginia Community College
Loudon, VA12-2025
Skills
- Skilled collaborator
- Rapid and Adaptive
- Effective cross functional communicator
- Solutions oriented professional
- High achiever
- Proficient in Spanish and English
Timeline
Front Desk Agent
Hyatt Place Chantilly
07.2023 - Current
Restaurant Hostess
Uncle Julios
12.2022 - 07.2023
Some College (No Degree) - Biology
Northern Virginia Community College