Carolina Rosas
Las Vegas,NV
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Customer Service/Warehouse Worker
Grupo Flor
09.2021 - 06.2022
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Completed cycle counts and monthly inventory.
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
Customer Service Representative/Cashier
Hobby Lobby
08.2019 - 10.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
General Laborer/supervisor
California Cleaning And Restoration
02.2010 - 06.2018
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Performed general housekeeping and cleaning tasks.
- Managed and motivated employees to be productive and engaged in work.
- Cross-trained existing employees to maximize team agility and performance.
Education
GED -
Salinas Adult School
Salinas, CA08.2008
Skills
- Written and verbal communication
- Fluent Bilingualism
- spanish translation
- Customer Support
- Customer Service
- Client Relations
- Complaint resolution
- Goal-Oriented
- Training and mentoring
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service/Warehouse Worker
Grupo Flor
09.2021 - 06.2022
Customer Service Representative/Cashier
Hobby Lobby
08.2019 - 10.2021
General Laborer/supervisor
California Cleaning And Restoration
02.2010 - 06.2018
GED -
Salinas Adult School
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