CAROLINA VERDUGO
Sahuarita,USA
Summary
Dynamic, results-driven professional with extensive experience as a Part-Time Assistant Manager at Big 5 Sporting Goods, recognized for exceptional customer service and strong leadership abilities. Expertise in fostering teamwork and effectively managing time ensures seamless store operations while consistently prioritizing customer satisfaction. Currently serving as a Claims Specialist at GEICO, dedicated to providing an outstanding experience for customers filing claims, with a commitment to integrity and efficiency in a fast-paced environment. Proven track record of meeting metrics and driving performance, paving the way for continued professional growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Claims Specialist
GEICO
Tucson, AZ
11.2025 - Current
- Analyzed claims data to ensure compliance with company policies and state regulations.
- Collaborated with customers to gather necessary documentation for claim processing.
- Evaluated insurance claims, identifying discrepancies and resolving issues efficiently.
- Educated clients on policy coverage and claim procedures, enhancing customer satisfaction.
PART TIME ASSISTANT MANAGER
Big 5 Sporting Goods
Tucson
01.2022 - 11.2025
- I spent most of my time making sure the customers were content with their purchases.
- I helped on the sales floor and as a cashier.
- I was in charge of opening and closing the store and performing some manager duties.
Education
BACHELORS - COMMUNICATIONS
Northern Arizona University
Arizona05-2025
ASSOCIATES - COMMUNICATIONS
Pima Community College
05-2023
HIGH SCHOOL DIPLOMA - undefined
Nogales High School
05-2021
Skills
- Fast Learner
- Time Management
- Leadership
- Communication
- Computer Skills
- Teamwork
- Excellent Customer Service
Accomplishments
Powerpoint Certified
Certification
Powerpoint Certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Claims Specialist
GEICO
11.2025 - Current
PART TIME ASSISTANT MANAGER
Big 5 Sporting Goods
01.2022 - 11.2025
ASSOCIATES - COMMUNICATIONS
Pima Community College
HIGH SCHOOL DIPLOMA - undefined
Nogales High School
BACHELORS - COMMUNICATIONS
Northern Arizona University