Summary
Overview
Work History
Education
Skills
Majorqualifications
Certification
Languages
Timeline
Generic

Carolina Villalba

Saint Cloud,FL

Summary

Experienced medical assistant seeking a position in the health care field. Skilled in administrative tasks and providing support services. Dedicated to maximizing efficiency and enhancing patient care outcomes in a facility.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Senior Scheduling Coordinator

Lumio Solar Company
08.2020 - 09.2023
  • Evaluated the effectiveness of existing scheduling tools and techniques, recommending enhancements where necessary to improve overall performance.
  • Served as a liaison between clients, vendors, and internal teams to ensure smooth coordination of all schedule-related activities.
  • Maintained comprehensive documentation of all scheduling activities, ensuring accurate record-keeping for future reference and analysis.
  • Facilitated the resolution of inter-departmental conflicts related to resource availability or prioritization issues through diplomacy and negotiation skills.
  • Enhanced project efficiency by streamlining scheduling processes and implementing effective communication strategies.
  • Managed cross-functional teams to ensure timely completion of complex projects within established deadlines.
  • Reduced scheduling conflicts by proactively identifying potential issues and coordinating with team members to resolve them.
  • Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
  • Generated reports and tracked data to monitor operational priorities and scheduling.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
  • Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.
  • Worked with manager and supervisor to plan and coordinate production schedules.

Medical Assistant/Triage

Center For Digestive Health
09.2011 - 08.2020
  • Record patients' medical history, vital statistics, or information such as test results in medical records
  • Prepare treatment rooms for patient examinations, keeping the rooms neat and clean
  • Interview patients to obtain medical information and measure their vital signs, Weight, and height
  • Authorize drug refills and provide prescription information to pharmacies
  • Prepare and administer medications as directed by a physician
  • Show patients to examination rooms and prepare them for the physician
  • Explain treatment procedures, medications, diets, or physicians' instructions to patients
  • Contact medical facilities or departments to schedule patients for tests or admission
  • Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms
  • Phlebotomy techniques
  • Injections administration
  • Vital signs
  • Minor surgeries assistance
  • Examination support
  • Medical terminology
  • Drug screening
  • Patient education
  • Medications dispensing
  • Scanning via EHR
  • Patients' file maintenance
  • Records maintenance
  • Appointments scheduling
  • Data entry: 60 WPM
  • Insurance company liaison
  • Greet and log in patients arriving at office or clinic
  • Schedule appointments for patients
  • Keep financial records or perform other bookkeeping duties, such as handling credit or collections or mailing monthly statements to patients
  • Perform fibroscans on patients as ordered by physician
  • Current lead medical assistant

Medical Assistant

Mid Florida Dermatology
09.2008 - 05.2011
  • Scheduling appointments and patient check in / out
  • Insurance verification
  • Rooming patients and charting patient files
  • Assisting Physician with skin exams, skin bxs as well as punches and cancer surgeries
  • Writing prescriptions and providing patient with instructions on medications
  • Keeping records of cancer books as well as bxs performed at office
  • Calling patients with reports pathology
  • Sterilizing all surgical instruments

Medical Assistant Externship

BVL Family Medical
05.2008 - 07.2008
  • Interviewed patients to obtain history and measured vital signs, weight and height
  • Prepared and administered medications as directed by a physician
  • Assisted Physician with Pap Smears, TB, Urinalysis and Glucose testing

Education

Associate Of Applied Science - Diagnostic Medical Sonography

Cambridge College of Healthcare & Technology
Orlando, FL

Associate Of Arts And Sciences - Medical Assistant

Florida Technical Collage
Orlando, FL
01.2008

High School Diploma -

Southland Christian High School
Kissimmee, FL
05.2006

Skills

  • Cheerful and pleasant disposition
  • Excellent oral and written communication skills, bilingual
  • Profound ability to react calmly yet professionally in urgent situations
  • Detail oriented and well-organized
  • Multi-task and works well under stress
  • Strong Work Ethic
  • Customer service and support
  • Office Administration
  • Patient Scheduling
  • Data Entry

Majorqualifications

  • Over 10 years experience working as a Medical Assistant
  • Advanced computer skills; MS Office/Outlook/Word/Excel/Nexttech/Allscripts/Gmed
  • In-depth knowledge of medical terminology
  • CPR certified
  • CMA certification

Certification

  • CPR certification American Heart Association 08/02/2024 255411917533

Languages

Spanish
Native or Bilingual

Timeline

Senior Scheduling Coordinator

Lumio Solar Company
08.2020 - 09.2023

Medical Assistant/Triage

Center For Digestive Health
09.2011 - 08.2020

Medical Assistant

Mid Florida Dermatology
09.2008 - 05.2011

Medical Assistant Externship

BVL Family Medical
05.2008 - 07.2008

Associate Of Applied Science - Diagnostic Medical Sonography

Cambridge College of Healthcare & Technology

Associate Of Arts And Sciences - Medical Assistant

Florida Technical Collage

High School Diploma -

Southland Christian High School

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